Client Services Team Leader

3 days ago

Darwin City, Australia ACS Property Services Full time

Katherine, NT

This role is based in Katherine, relocation package will be considered for the right candidate

About Us

ACS Property Services is a family-owned company, founded in 2007. From day-to-day cleaning requirements to emergency and ad-hoc requests, our dedicated teams offer an agile service to meet our clients' evolving needs.

ACS offers total peace of mind by delivering intelligent solutions that integrate technology, personnel and safety. This is why our national footprint now spans 1000+ client sites and employs over 800 staff. Our company values evolve around being customer-centric, constantly innovating and fostering a spirit of unity - where we work as one team, one family.

In return for your hard work and commitment we provide:

  • Competitive salary package $80,000 + 11.5% Super
  • Relocation package will be considered for the right candidate
  • A collaborative and positive team environment
  • Opportunities for ongoing training and professional development

About the Role

We are excited to offer a fantastic opportunity for a Client Services Team Leaderto join our thriving team in Katherine. 

This role promises a competitive salary package, robust career development opportunities, and the chance to work within a supportive team that truly values its members.

You're new Role:

As a Client Services Team Leader, you will play a key role in ensuring the highest standards of client service and operational excellence. Reporting directly to the Senior Client Services Manager, your responsibilities will include:

  • Foster strong client relationships through proactive communication and regular site inspections
  • Address client feedback and concerns promptly and effectively
  • Ensure client needs are met through consistent, high-quality service and timely communication
  • Adhere to company and industry standards for health, safety, and environmental practices
  • Report and manage workplace incidents and hazards to ensure a safe working environment
  • Lead, support, and motivate cleaning staff to achieve and exceed client expectations
  • Manage performance, training, and development to enhance team effectiveness
  • Handle staff absences and coordinate relief as needed
  • Performs various daily cleaning tasks on sites and covers for Cleaners when absent or on leave
  • Report client issues and changes to contracts promptly
  • Manage administrative tasks including timesheets and accommodation reports

What we require from you?

  • Previous experience in a similar role with cleaning/ facilities management
  • Current National Police clearance (Mandatory)
  • Working With Children's check (Mandatory)
  • Excellent communication skills
  • High customer service skills with a friendly demeanor
  • High standard of work, cleanliness and attention to detail
  • Own reliable transport and valid Driver's Licence (Mandatory)
  • Able to work autonomously and use initiative
  • Proficiency in Microsoft Office Suite (Word, Excel, etc.).
  • Strong skills in stakeholder management, communication, and time management.

How to Apply

If you meet our criteria and are available to commence employment immediately, please click the "APPLY NOW BUTTON" and attach your resume.

At ACS, we embrace a diverse and inclusive workforce, welcoming the varied life experiences and perspectives of employees, irrespective of age, gender, ethnicity, religion, cultural background, disability or sexual orientation. Indigenous Australians, Torres Strait Islander people and minority groups are encouraged to apply.

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