Senior Manager, Workforce Analytics

4 months ago

Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Senior Manager, Workforce Analytics

Senior Manager, Workforce Analytics

Req ID: Department: WS&T Executive Office Division: Talent & Culture Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As Senior Manager, Workforce Analytics in our Workforce Strategy & Transformation Team, you’ll play a key role in helping us become trusted advisors and delivery partners to T&C and the business, through a strategy led, data informed, and people enabled approach to workforce strategy and transformation.


As owner and lead of the workforce analytics discipline, this senior role will be responsible for helping lead the development of ANZ’s workforce analytics processes, systems and people and overseeing the professional development of members of the programmatic workforce analytics team. This position is required to drive continuous improvement and capability in workforce analytics (as well as in efficient reporting delivery, working closely with the Reporting Delivery Lead as required).


Beyond the ownership and development of the specialist discipline, the role will have oversight to ensure appropriate application of the discipline for quality outcomes, whilst supporting the Head of Workforce Strategy & Analytics to prioritise, resourcing allocation and decision making as it relates to delivery and value creation in the business.

The role will have multi-horizon objectives:

The first horizon (immediate) is to ensure the continued timely and quality production of our core reporting and insights to the Board, Executive Committee, Business Managers, People Leaders, and T&C Product Owners (whilst working on the efficiency of our delivery, including exploiting more automation); The second horizon will be to realise the benefit of our shift to cloud based workforce analytics; The third horizon will be to shape and mature our approach to workforce analytics, including the use of more diagnostic analysis, complex problem-solving, and utilising advanced analytics for more high value business outcomes.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: This role is open to either Melbourne or Sydney based candidates
Work Hours: Full-time, 40hrs/week

What will your day look like?

This role will be accountable for:
• Being a lead in the design and build of the strategic road map for workforce and people analytics excellence at ANZ;
• Ensuring the development of the organisational play book for programmatic workforce analytics;
• Scoping and acting as an SME and providing oversight for select major programs and projects across the capability as required;
• Ensuring T&C’s data strategy (including data elements and systems) is modern and appropriate for workforce analytics outcomes and is designed and maintained to create sustainable value while being aligned with enterprise requirements (and being a critical collaborator with the T&C Systems team, Tech Division, T&C BPs and T&C leaders, and employing a user centred approach);
• Playing a key role in lifting standards of data literacy and data informed decision making across T&C;
• Monitoring adherence to the standards within area of expertise and ensuring alignment with Workforce Strategy, Workforce Strategy Delivery, Reporting Delivery and other WS&T Strategic Capabilities (Workforce Implementation, Organisation Strategy & Design);
• Supporting the Head of Workforce Strategy & Analytics in working with WS&T Portfolio Owners, other W&ST LT and wider T&C to understand and plan for workforce capability needs, current and future;
• Owning and managing the service proposition for Programmatic Analytics;
• Supporting management of the total capability pool available to deliver projects including leveraging individuals in Workforce Strategy & Analytics, wider WS&T and external 3rd parties (including defining the way of working, governance and escalations on projects involving Programmatic Analytics with consultancies);
• Responsible for the personal development, performance reviews and capability uplift of direct reports;
• Coaching and development planning on expertise and personal development by promoting an ‘always learning’ culture; 
• Recognises and develops top-talent and proactively manages performance;
• Supporting the Head of Workforce Strategy & Analytics with input into functional governance, including prioritising resource allocation and decision making as it relates to programmatic analytics.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Must have proven experience in data science or data engineering (ideally in T&C); Data science or data engineering degree that is relevant to this role; Deep and extensive expertise in your specialist discipline and a proven ability to innovate and stay up to date; Ability to actively connect outside and inside ANZ to leverage latest thinking, providing practical/relevant ideas, improvements and fit-for-purpose solutions Ability to apply expertise in novel and ambiguous contexts to solve large, adaptive challenges; Ability to work in a dynamic, agile and sometimes ambiguous environment; Ability to collaborate across diverse teams and stakeholders, creating a shared purpose that brings people together to deliver outstanding outcomes aligned to a mission; Ability to be a connector – acutely aware of teams and stakeholders in a way that you know when and how to leverage the expertise of others to deliver; Effective communication skills (verbal and written) and ability to interact with a range of stakeholders at all levels.

You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

Job Posting End Date

14/08/ , 11.59pm, (Melbourne Australia)

  • Workforce Analytics Strategist

    2 weeks ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About UsWe're shaping a world where people and communities thrive. Our purpose is to improve the financial wellbeing and sustainability of our millions of customers.The RoleAs Senior Manager, Workforce Analytics in our Workforce Strategy & Transformation Team, you'll play a key role in helping us become trusted advisors and delivery partners to Talent &...

  • Workforce Analytics Lead

    3 weeks ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleThis is a key opportunity to lead the development of ANZ's workforce analytics processes, systems, and people. As Senior Manager, Workforce Analytics, you will play a critical role in shaping the future of workforce strategy and transformation.The successful candidate will have extensive expertise in data science or data engineering, with a...

  • Strategic Workforce Analytics Lead

    4 weeks ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleWe're seeking a Senior Manager, Workforce Analytics to join our Workforce Strategy & Transformation Team. As a key member of the team, you'll play a crucial role in helping ANZ become a trusted advisor and delivery partner to our clients, through a strategy-led, data-informed, and people-enabled approach to workforce strategy and...

  • Strategic Analytics Lead for Workforce Innovation

    4 days ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Work with us to transform workforce analyticsAn exciting opportunity has arisen for a skilled Strategic Analytics Lead to join our team and help drive innovation in workforce analytics. Reporting to the Head of Workforce Strategy & Analytics, this senior role will play a key part in shaping the future of workforce analytics at ANZ.About the RoleAs Senior...

  • Senior Manager, Workforce Strategy

    4 months ago

    Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Senior Manager, Workforce Strategy Senior Manager, Workforce Strategy Req ID: Department: WS&T Executive Office Division: Talent & Culture Location: Melbourne About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the...

  • Senior Workforce Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Flexhive Full time

    About the RoleWe are seeking a highly skilled Senior Workforce Analyst to join our team at Flexhive. This exciting opportunity offers the chance to make a real impact by delivering high-quality workforce insights and data solutions to support critical workforce planning decisions.Key ResponsibilitiesCreate and deliver monthly and ad hoc reports, dashboards,...

  • Senior Analytics Manager

    4 weeks ago

    Melbourne, Victoria, Australia Jellyfish Full time

    Job Title: Senior Analytics ManagerAt Jellyfish, we're looking for a talented Senior Analytics Manager to join our team. As a key member of our Analytics team, you'll play a crucial role in advancing our clients' data maturity.Key ResponsibilitiesDesign and deploy data collection strategies, documenting implementation plans and guidelinesImplement advanced...

  • Senior Analyst

    2 weeks ago

    Melbourne, Australia Flexhive Full time

    This pay rate is inclusive of mandatory 25% casual loadingAre you a data-driven professional with a passion for workforce analytics and reporting? This exciting opportunity offers the chance to make a real impact by delivering high-quality insights and data solutions to support critical workforce planning decisions. We are seeking a Senior Analyst -...

  • Senior Analyst

    2 weeks ago

    Melbourne, Australia Hudson Full time

    Hybrid role - flexible work arrangement 6 months contract VPS Grade 4 - hourly rate of $62.80This pay rate is inclusive of mandatory 25% casual loadingAre you a data-driven professional with a passion for workforce analytics and reporting? This exciting opportunity offers the chance to make a real impact by delivering high-quality insights and data solutions...

  • Workforce Manager

    3 months ago

    Melbourne, Australia Zone IT Solutions Full time

    We are on the lookout for a Workforce Manager. You will play a key role in managing the workforce planning and optimization processes, ensuring the right staff are in place to meet service level agreements and operational goals.Requirements Minimum of 5 years of experience in workforce management within a contact center or similar environment. Strong...

  • Senior Manager, Analytics Transformation

    7 days ago

    Melbourne, Australia Australian Super Full time

    At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.  ...

  • Head of Workforce Optimisation

    3 months ago

    Melbourne, Australia Bupa Full time

    At Bupa, we are on a mission to be APACs most customer centric healthcare organization. The Head of Workforce Optimisation (WFO) is a senior leadership role within Bupa Health Insurance (HI) Customer Channels and Growth group and is pivotal to delivering on the customer transformation and people strategy. This leader will drive the strategic vision for...

  • Manager Analytics

    6 months ago

    Melbourne, Australia Environment Protection Authority Full time

    Location: Melbourne | CBD Job type: Ongoing - Full Time Organisation: Environment Protection Authority **Salary**: $130,673 - $152,772 Occupation: Information Management Reference: 798 **About the Organisation** EPA works to prevent and reduce the harmful effect of pollution and waste on Victoria’s environment and people. We work with community,...

  • Workforce Data Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Flexhive Full time

    Join Flexhive, a leading organization in the government sector, and take on the role of Workforce Data Analyst. This exciting opportunity offers the chance to make a real impact by delivering high-quality insights and data solutions to support critical workforce planning decisions.As a Workforce Data Analyst at Flexhive, you will be part of a collaborative...

  • Senior Analytics Advisor

    5 months ago

    Port Melbourne, Australia Vero Insurance Full time

    Jobs - Job Details - Senior Analytics Advisor Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Senior Analytics Advisor Job No: 672137 Sydney - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD Max Term Full Time Analyst, Insurance Pay Band 5 12 month roleReporting to the Executive Manager Data Analytics and...

  • Senior Workforce Strategist

    2 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    At RMIT University, we are seeking a highly skilled and experienced Senior Workforce Strategist to join our STEM College Workforce Planning team.This full-time position plays a pivotal role in human resourcing requirements, encompassing academic workload allocation, recruitment, and remuneration.To be successful in this challenging role, you will need to...

  • Senior Analytics Director

    2 weeks ago

    Melbourne, Victoria, Australia Jellyfish Full time

    We are seeking an experienced Senior Analytics Manager to join our team at Jellyfish. As a Senior Analytics Manager, you will play a key role in advancing our clients' data maturity and driving business growth through data-driven insights.Company OverviewJellyfish is a global digital marketing agency that combines tech enthusiasts, creative minds, and media...

  • Senior Workforce Management Analyst

    1 month ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the OpportunityThis role sits within our Technology and Transformation division, which is responsible for the transformation of our business and the running of our technology systems.As a Senior Workforce Management Analyst, you will play a critical role in supporting workforce management, supply and demand across the Enterprise Delivery team.Key...

  • Workforce Manager

    3 weeks ago

    Melbourne, Australia Easygo Gaming Full time

    **Are you workforce strategist with a passion for creating silky smooth work roster? Join Easygo and help arrange our work schedules for 4 customer service teams** **What's in it for you?** Are you a data-driven strategist with a passion for creating silky smooth work roster? Do you thrive in a dynamic environment where every day brings new challenges and...

  • Workforce Planning Analyst

    7 days ago

    Melbourne, Victoria, Australia Origin Energy Services Ltd Full time

    Origin Energy Services Ltd is seeking an experienced Workforce Planning Analyst to join its P&C Talent Function.About the RoleWe are looking for a skilled professional who can analyze workforce data and external talent trends to identify gaps, risks, and opportunities. The ideal candidate will have a strong analytical background and excellent communication...