Visitor Experience Supervisor

1 month ago

Ipswich, Australia Museum Full time

**The Visitor Experience Supervisor will**:

- Lead the delivery of day-to-day front-of-house operations including customer service, safety and security to create a seamless, consistent and compelling visitor experience.
- Ensure the delivery of exceptional, proactive customer service to both visitors and clients.
- Supervise daily workloads at an operational level for all of museum including Team Leaders and Visitor Experience Officers, Cafe team, and liaise with onsite contractors as required.
- Respond to public enquiries and resolve people, building and equipment issues in a timely and professional manner.
- Lead safety and security operations pertaining to visitor/staff wellbeing, evacuation, crowd control and the protection of exhibition content.
- Work constructively to support the efficient delivery of facilities, functions, events and programs.
- Create a collaborative, positive and inclusive team culture by facilitating open communication, providing regular feedback to staff and resolving issues in a proactive and timely manner while adhering to approved procedures.
- Participate in event debriefs, evaluations and cross-departmental meetings as delegated to support the improvement of the Museum's visitor experience.
- Undertake a range of administrative duties, as directed, to support visitor experience.
- In collaboration with the Experience and Commercial Manager, devise and implement policies and procedures for front-of-house operations and training
- Comply with QM policies, procedures and appropriate legislation including a commitment to creating a child safe and youth friendly learning environment
- Contribute to the safety culture of QM by reporting all incidents and hazards and ensuring work is undertaken in the safest way possible, following all QM Risk and Compliance policies and/or procedures and guidelines relevant to the job and Queensland Museum operations.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
- Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
- All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

**APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button.

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