Desktop Support Engineer

3 months ago

Yarraville, Australia CSR Full time

About this role

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems. 

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

Part of the CSR Group, our Logistics Business Unit has been created to embed leading practice logistics & supply chain solutions across CSR to establish a platform for growth capability, customer service and efficiency. Our aim is to improve safety, service, people, and costs whilst contributing to, and delivering the strategic change for the benefit of CSR and our customers.

THE OPPORTUNITY

CSR are in the process of a digital revolution and a new opportunity for a Desktop Support Engineer to join our team based at Yarraville. This role will require travel to other CSR sites.  

This business-critical position will be responsible for providing effective and efficient support to users within the business as well as IT asset management, desktop, network and infrastructure maintenance to CSR. Reporting to the Infrastructure Ops & Support Manager this position will have the responsibility of being the Desktop Support contact for multiple sites to prioritise and work autonomously.

About the role:

  • Provide level 2 end user technical support to our internal customers within the agreed timeframes and be an escalation point for our Help Desk.
  • Troubleshoot, diagnose and provide technical solutions, ensuring minimal disruption and optimal performance. This includes troubleshooting for desktops/laptops, telephony, mobile devices, printers, networks, and a range of desktop software.
  • Assist with asset and fleet management, including installation, configuration, maintenance, and disposal of IT equipment.
  • Maintain IT infrastructure at CSR sites to ensure stability of network connectivity, management of remote servers, including safety of communication cabinets, systems, server rooms and cabling to ensure site network connectivity is optimised, resilient and operational.
  • Support the delivery of IT projects as required, such as hardware rollouts, data migrations, site migrations, software deployments and business acquisition/divestment activities.
  • Taking ownership of incidents through to resolution. Implement solutions within SLA that are technically sound, secure, and in line with CSR's policies and IT guiding principles.
  • Proactively seek out methods to improve service, increase productivity & security, and reduce costs.
  • Create and update knowledgebase articles and support processes, ensuring they are clear, accurate, and user-friendly

About you:

  • Minimum 3 years' experience in a similar position.
  • A customer-focused approach to exceeding customer expectations, including strong written, verbal & interpersonal skills. Ability to establish effective working relationships.
  • Graduate university or other tertiary degree in business/technology, and/or equivalent experience.
  • Certification in Microsoft Windows Desktop Operating System or related technologies.
  • Hold a valid non provisional driver's licence.
  • Ability to manage a high level of ticket volumes whilst adhering to KPIs and SLAs.

WHAT'S ON OFFER

  • Tool of trade vehicle.
  • Access to CSR's amazing employee benefits & discounts.
  • Work with an established team that is friendly and supportive

If this sounds like the next step in your career and you want to be part of an industry leading organisation that fosters a dynamic work environment, whilst providing you with personal and career development – then apply now

At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

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