Desktop Support Specialist

1 week ago

Yarraville, Victoria, Australia CSR Full time
{"title": "Desktop Support Engineer", "description": "About this role

At CSR, we're driving innovation and sustainability in the building products and systems industry.

We're a team of 2,600 people across Australia and New Zealand, working together to deliver solutions that make a difference.

As a leading Australian Manufacturing business, we're committed to creating a safe, respectful, and inclusive work environment that enables everyone to thrive.

Our Logistics Business Unit is dedicated to embedding leading practice logistics and supply chain solutions across CSR, driving growth, customer service, and efficiency.

The Opportunity

We're seeking a skilled Desktop Support Engineer to join our team at Yarraville, with travel to other CSR sites required.

This business-critical role will provide effective and efficient support to users within the business, as well as IT asset management, desktop, network, and infrastructure maintenance.

About the role:
  • Provide level 2 end-user technical support to internal customers within agreed timeframes and be an escalation point for our Help Desk.
  • Troubleshoot, diagnose, and provide technical solutions to ensure minimal disruption and optimal performance.
  • Assist with asset and fleet management, including installation, configuration, maintenance, and disposal of IT equipment.
  • Maintain IT infrastructure at CSR sites to ensure stability of network connectivity, management of remote servers, and safety of communication cabinets, systems, server rooms, and cabling.
  • Support the delivery of IT projects as required, such as hardware rollouts, data migrations, site migrations, software deployments, and business acquisition/divestment activities.
  • Take ownership of incidents through to resolution, implementing solutions within SLAs that are technically sound, secure, and in line with CSR's policies and IT guiding principles.
  • Proactively seek out methods to improve service, increase productivity and security, and reduce costs.
  • Create and update knowledgebase articles and support processes to ensure they are clear, accurate, and user-friendly.
About you:
  • Minimum 3 years' experience in a similar position.
  • A customer-focused approach to exceeding customer expectations, including strong written, verbal, and interpersonal skills.
  • Graduate university or other tertiary degree in business/technology, and/or equivalent experience.
  • Certification in Microsoft Windows Desktop Operating System or related technologies.
  • Hold a valid non-provisional driver's license.
  • Ability to manage a high level of ticket volumes while adhering to KPIs and SLAs.
What's on offer:
  • Tool of trade vehicle.
  • Access to CSR's amazing employee benefits and discounts.
  • Work with an established team that is friendly and supportive.

At CSR, we're committed to creating a supportive and engaging environment that recognises and rewards our people, enabling them to grow their career and truly thrive. We're a diverse and inclusive organisation where differences are valued.

"}

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