Help Center Coordinator

5 days ago

Surry Hills, Australia Guzman Y Gomez Full time

Company Description

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

What you can expect in the role:

To provide support to GYG restaurants to deliver best-in-class service to our Guests by providing adequate coverage for Supply Chain Customer Service. In addition, to act as the key point of contact for all enquiries regarding the Help Centre and assist the business by working closely with all departments to ensure that restaurant enquires, projects and tasks are resolved.

  • Answers all enquiries that come through the Zendesk Customer Service Software, in a professional and friendly manner for restaurants in GYG Australia, GYG USA and Hola Central (Aus).
  • Liaises with all stakeholders to actively assist, manage, and update restaurants, Culinary & Operations Coaches and Franchisees with their questions.
  • Ensures that all enquiries coming through and requiring escalation have the groundwork completed and information captured before being passed on.
  • Conduct Training for broader business as required.
  • Configuration and routing of Tickets to ensure the system is maintained and up to date.
  • Support Crunchtime configuration to ensure the system is maintained and up to date.
  • Provides reporting and insights weekly and monthly on tickets being received.
  • Prepare Monthly Supply Chain reports in conjunction with the Help Center Team Leader.
  • Support projects within the business to provide data, insight, and knowledge.

Solving daily issues: proactive communication with Restaurants and Suppliers via various communication channels to address Supply and/or Quality issues as required to maximize inbound Customer Service.

You’ll enjoy this role if you have:

  • A minimum of 2 years’ experience in a similar role in a multi-site environment in QSR, hospitality, or Food and Beverage.
  • Experience in customer service or customer-centric fields.
  • High level of attention to detail and sound time management/organizational skills
  • Judgment and problem-solving skills, including exceptional influencing and conflict resolution skills.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Has a passion for the GYG brand and the ability to display and promote the energy and enthusiasm associated with the brand.
  • Strong computer/IT acumen including the ability to use Microsoft Office software (Word, Excel, PowerPoint, and Outlook)
  • Ability to develop competence in various GYG systems including Zendesk, Crunchtime, and related tools.
  • Commitment to working in a team; able to learn from others and contribute to other’s success.

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

  • Career growth – Australia and internationally
  • Opportunity to become a franchisee
  • Annual bonus scheme
  • Paid parental leave
  • GYG gift voucher

Ready to join the family? Apply now to start the conversation

  • Help Center Coordinator

    1 week ago

    Surry Hills, Australia Guzman y Gomez Full time

    Job DescriptionWhat you can expect in the role:To provide support to GYG restaurants to deliver best-in-class service to our Guests by providing adequate coverage for Supply Chain Customer Service. In addition, to act as the key point of contact for all enquiries regarding the Help Centre and assist the business by working closely with all departments to...

  • Wellbeing Promotions Coordinator

    3 weeks ago

    Surry Hills, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 78**: - **Temporary Full-time up to 12 months**: - **Surry Hills** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Support Worker

    1 month ago

    Seven Hills, Australia Care n Help Full time $33 - $36

    Care n HelpOur organization focuses on helping people overcome the barriers of disability to enjoy a better quality of life.Our Vision:Empower our clients to overcome barriers, to live their preferred lifestyle and be themselves without limitOur Mission:The journey with us is one where our clients will always experience assurance, acceptance and...

  • Support Worker

    4 weeks ago

    Seven Hills, Australia Care n Help Full time $33 - $36

    Care n HelpOur organization focuses on helping people overcome the barriers of disability to enjoy a better quality of life.Our Vision:Empower our clients to overcome barriers, to live their preferred lifestyle and be themselves without limitOur Mission:The journey with us is one where our clients will always experience assurance, acceptance and...

  • Support Worker

    1 month ago

    Seven Hills, Australia Care n Help Full time

    Care n HelpOur organization focuses on helping people overcome the barriers of disability to enjoy a better quality of life.Our Vision:Empower our clients to overcome barriers, to live their preferred lifestyle and be themselves without limitOur Mission:The journey with us is one where our clients will always experience assurance, acceptance and...

  • Support Worker

    4 weeks ago

    Seven Hills, Australia Care n Help Full time

    Care n HelpOur organization focuses on helping people overcome the barriers of disability to enjoy a better quality of life.Our Vision:Empower our clients to overcome barriers, to live their preferred lifestyle and be themselves without limitOur Mission:The journey with us is one where our clients will always experience assurance, acceptance and...

  • Marketing Coordinator

    2 weeks ago

    Surry Hills, Australia LegalVision Full time

    LegalVision is a commercial law firm with a commitment to innovation. We bring together lawyers, marketing mavericks and legal technologists to deliver efficient and cost-effective legal solutions for SMEs, startups and corporates. We were recently named Law Firm of the Year for the second year in a row, and we’re well known for our innovative digital...

  • Group Coordinator

    2 weeks ago

    Surry Hills, Australia ActionAid Australia Full time

    About this position: ActionAid Australia is looking for 1-2 passionate Group Coordinators to lead and organise the ActionAid Activist Groups in Melbourne and Sydney. Group Coordinators will work closely with the ActionAid Policy and Campaigns Team and the broader ActionAid Activist Network. Group Coordinators oversee their local ActionAid Group and its...

  • Lifestyle Coordinator

    4 days ago

    Surry Hills, Australia Catholic Healthcare Full time

    **Job Description**: - ** Permanent Full-Time Position - 38 hours per week**: - ** Surry Hills NSW**: - ** Rewarding and challenging people management centered role** Gertrude Abbott Aged Care and The Sister Anne Court are our 168-bed homes co-located in Surry Hills offering exceptional care to all our residents. We offer a home-like environment where...

  • Team Coordinator

    2 months ago

    Surry Hills, Australia WooliesX Full time

    Team Coordinator - 6-month fixed-term contract Provide "right-hand" support two WooliesX senior leaders Surry Hills office location, with working from home flexibility 6-month fixed-term opportunity Welcome to WooliesX As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers....

  • Team Coordinator

    4 weeks ago

    Surry Hills, Australia WooliesX Full time

    Team Coordinator - 6-month fixed-term contract Provide "right-hand" support two WooliesX senior leaders Surry Hills office location, with working from home flexibility 6-month fixed-term opportunity Welcome to WooliesX As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers....

  • Shift Coordinator

    4 weeks ago

    Surry Hills, Australia NSW Government -NSW Police Force Full time

    **Shift Coordinator (5 roles)**: - **Ongoing Full-Time**: - **Surry Hills** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day,...

  • Shift Coordinator

    4 weeks ago

    Surry Hills, Australia NSW Government -NSW Police Force Full time

    **Shift Coordinator (5 roles)**: - **Ongoing Full-Time**: - **Surry Hills** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day,...

  • Volunteer Coordinator

    4 weeks ago

    Surry Hills, Australia The Salvation Army Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...

  • Project Coordinator

    3 weeks ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are? - At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to...

  • Project Coordinator

    4 weeks ago

    Surry Hills, Australia We Are Unity Full time

    Company Description We Are Unity works globally to help organisations realise their Purpose, by driving transformations that unite strategy, brand and culture. We work collaboratively with our client partners to articulate and embed their Purpose, Vision and Strategy across leadership, brand, EVP, customer experience and employee experience. When you work...

  • Content Coordinator

    3 weeks ago

    Surry Hills, Australia Social Soup Full time

    Your role is mainly the recruitment of micro creators for top brands including Pepsico, Huggies, Royal Canin, Elizabeth Arden, Clarins, plus many more. - Lots of training and development opportunities with bi-weekly training set up all year round plus social events. Clear programs are set up for each individual so you can set up specific goals and outcomes...

  • Employment Coordinator

    4 weeks ago

    Surry Hills, Australia Flourish Australia Full time

    **Are you ready to help people achieve their employment goals? Then you are the person to fill our exciting new **Employment Coordinator** role based in Surry Hills!**: The position available is: - **Part-time (3 days a week, 9am - 5pm)**: - **12 months closed-term **(_with the possibility of extension_) - Working days between **Monday & Friday**: -...

  • Employment Coordinator

    4 weeks ago

    Surry Hills, Australia Flourish Australia Full time

    **Are you ready to help people achieve their employment goals? Then you are the person to fill our exciting new **Employment Coordinator** role based in Surry Hills!**: The position available is: - **Part-time (3 days a week, 9am - 5pm)**: - **12 months closed-term **(_with the possibility of extension_) - Working days between **Monday & Friday**: -...

  • Shift Coordinator

    2 weeks ago

    Surry Hills, New South Wales, Australia NSW Government -NSW Police Force Full time

    Shift Coordinator (5 roles):- Ongoing Full-Time:- Surry HillsAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the...