Client Services Team Leader

1 week ago

Spring Hill, Australia St Vincent de Paul Full time

 Life at Vinnies

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

    What we can offer you

  • Work with a purpose – not your average organisation and not your average role
  • Competitive hourly rate and excellent employment benefits under our Employee Agreement
  • Salary packaging arrangements – helping you save on tax
  • Access to our Employee Assistance Program – our employees are our most valuable asset
  • A welcoming and inclusive environment where you’ll always feel part of a team

The Role

As Client Services Team Leader, you will be responsible for providing intensive on-site support services to clients engaged through the Society’s Housing and Homelessness service. Undertaking a contemporary response to the provision of holistic therapeutic interventions, you will support clients in assessing and overcoming the barriers that have contributed to their need for crisis accommodation. 

A key objective of this position is to support clients in obtaining stable accommodation through ongoing assessment, counselling, education/training and holistic case management. As Client Services Team Leader, you will also embed a client-focused culture and empower direct reports to undertake skilled case management that focuses on the achievement of client goals and outcomes.

Operating within the program Service Agreement, you may be required to perform shift work including afternoon, night and weekend work if applicable to your program.

This is a Fixed Term (until 30/06/2026) - Full Time Position (38 hours per week) role based in Brisbane.

To be successful in the role, you will meet the following criteria:

  • Tertiary Qualification in Psychology, Social Work, Occupational Therapy, Registered Nursing, Behavioral Science or equivalent
  • Minimum 3 years’ experience providing holistic therapeutic interventional and intensive case management within the homelessness sector
  • Previous experience as a Team Leader or equivalent, providing mentorship and guidance to direct reports
  • Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of specialist homelessness services
  • Effective communication and time management skills
  • Ability to maintain confidentially on information at all times
  • Demonstrate genuine respect for all people regardless of their situation
  • Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society
  • Proof of COVID-19 vaccination status is required

Ready to apply? We can’t wait to hear from you.

You can submit your application via SEEK or directly on our careers page

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications/licences.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.

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