Client Service Officer

4 weeks ago

Newcastle, Australia Charterhouse Full time

Job details

Location: Newcastle Salary: $35 per hour Job Type: Contract Discipline: Professional Support
Reference: V-116725 Posted: 1 day ago

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Job description

Client Service Officer - NSW Government Contract

  • $35ph + super
  • Immediate start pending checks
  • Initial contract through to March 2025 with view to extend
  • Newcastle location, Hunter Street - Full time on site
  • Monday to Friday, 9am - 5pm

This large Government department is seeking an experienced Client Service Officer to join the team for a contract position with the potential to extend.

The Client Service Officer places an integral role in providing front line services to the community from a local office, this includes a range of client and administrative services that contribute to the effective delivery of quality services in the local office. This is a highly rewarding working environment, offering the opportunity to assist those in the community.

We require candidates who are ready to hit the ground running and are able to act with professionalism, objectivity and integrity.

The Role:

The Client Service Officer is part of a Client Service Team collectively responsible for delivering high-quality, consistent, and timely estate administration services. A CSO will manage a case load of approx. 50 matters, address and progress either Estate or Trust administration & attend to customer needs. A vital challenge of the role is managing work outputs, therefore working proactively in progressing estate administration and communicating with beneficiaries regularly in a timely manner, assures favourable customer outcomes.

We are looking for candidates that demonstrate the following which are important for the customers of this department - They are insightfulness, empathy, personalised experience, convenience and time, value, and overall satisfaction.

The ideal applicant will therefore possess excellent interpersonal, customer service and communication skills and experience in dealing with a diverse range of clients, professionals, staff, and community members.

Responsibilities include but not limited to:

  • Provide support and customer service on reception and associated front counter duties including answering telephones and referrals to other service providers
  • Provide administrative support to the casework teams at the local office with a high level of attention to detail and a focus on customer service
  • Accurate data entry and record management, maintaining confidentiality at all times as well as following the required policies and procedures
  • Assisting with the coordination of meetings, travel and events
  • Managing incoming and outgoing mail
  • Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing and repairs as required
  • Maintain stationery and office supplies and monitor and maintain office equipment
  • Appreciating the nature of services that caseworkers provide to clients, in order to provide quality clerical support to a casework team and prioritise the demands of the team.

Skills and experience:

  • Outstanding verbal and written communication skills
  • Ability to handle sensitive issues and confidential information
  • Exceptional customer service skills with the ability to handle confronting situation and remain calm under pressure
  • Decision making and problem solving skills
  • Planning and prioritising workloads to meet deadlines in a demanding work place
  • Tech savvy - the ability to pick up new systems quickly
  • A background in community services or prior experience within the NSW Government is beneficial 

For further information or interest in the role, please email a copy of your resume to Brooke Dover at brooked@charterhouse.com.au

APPLICATIONS CLOSING SOON

Please note only shortlisted candidates will be contacted.

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