Claims Adviser

1 week ago

Melbourne, Australia Marsh Pty Ltd Full time

Marsh is seeking candidates for the following position based in Sydney CBD.

Claims Adviser

What can you expect?

Your role is to provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation.

What is in it for you?

  • Leading training and development program
  • Brand new agile workspace
  • Hybrid work / from home flexibility
  • Professional environment where your career path really matters and is supported in our global organization
  • Excellent career diversification opportunities
  • Great team environment with energetic and supportive colleagues

We will count on you to:

Client and Broker Service

  • Meets service levels set out in Client Service Agreement or Claims Unit standards.
  • Responds to queries from clients and brokers.
  • Prepares routine and ad hoc reports including claims trends analysis.

Claims Technical

  • Manages basic to moderately complex claims according to the Company’s processes and client agreements, liaising with other speciality areas of the business as required
  • Liaises with clients, insurers, claimants and external providers and maintains relationships with contacts.

Claims Administration

  • Data entry of incident reports and processing of other claims related information in Clearsight;
  • Prepares and sends routine correspondence and other documents using Company templates ;

Claims Advisory

  • Drives the settlement negotiation process and negotiates on behalf of client;
  • Acts as advocate for the client and determines commercial/technical responses to insurer’s denials of liability.

New and expanded business

  • Alert to new and expanded business opportunities and refers to senior colleagues as appropriate;
  • Supports new and expanded business endeavours through provision of claims review data for tenders, renewals and proposals, and participates in client/prospect meeting as required;

What you need to have: 

  • High level of accuracy/attention to detail
  • Ideally someone with VCE or equivalent; or with Diploma in financial services / Bachelor’s degree
  • Must undertake Company-directed compliance training.
  • Must have either Tier 1 or Associate member of ANZIIF
  • Excellent organisational skills and ability to prioritise workloads and work to tight deadlines
  • Excellent communication and numerical skills and proven track record to provide a high level of customer service
  • Flexible and team player – develops close partnerships with onshore and offshore colleagues
  • Ability to work under pressure and meet tight deadlines
  • Ability to maintain clear lines of communication with various internal and external stakeholders
  • Proficiency in PowerPoint, Word and Excel

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal record check prior to commencement of employment.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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