Customer Success Associate | KPMG Origins

6 months ago

Sydney, Australia KPMGau Full time
Company DescriptionKPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer transparency.KPMG Origins is one of several startups within KPMG Futures and we're on the lookout for an experienced Customer Success Associate to work with our passionate, committed team to help build a product that solves the most pressing problems of today. Visit to find out more about us.Job DescriptionYou'll play a pivotal role in supporting our customers' experience and business development functions as our platform continues to expand. Your initial focus will be on users of our resource recovery solution, to enhance the experience through data-driven customer operations. This role encompasses various aspects of customer interaction, including spending time in the support centre, account management, business development, onboarding, and educating customers about the KPMG Origins Platform.Responsibilities:Customer Success: Collaborating with the team to help drive resource recovery (waste) user satisfaction and broader customer retention by understanding customer needs and assisting them throughout their lifecycleProduct ambassador: Proactively identify opportunities to improve, upsell and cross sell our servicesCustomer Centric Approach: Assisting in the development of our customers through gaining insights into our customer behaviours and understanding the fundamental requirements for customers to become advocates of our platform.Frontline ambassador: Build, develop and maintain trusted customer relationships that support adoption and expansion. Addressing customer inquiries, resolving concerns, and providing exceptional support throughout their journey.Customer Advocate: Translate customer feedback to inform our sales processes, product roadmap and marketing materials to focus on delivering value.Content: Help telling our story, assisting in the development and scheduling of content to support customer acquisition, engagementand educationCustomer Support Centre Involvement: Actively engaging in our customer support operations, be the key point of technical and support escalation, responding to customer inquiries and assisting the support team by troubleshooting and providing solutions as a platform expert with a deep understanding of our products and its features, provide exceptional service and support, resulting in advocacy and promotion of KPMG OriginsOnboarding and Educate: Aid in the onboarding of customers and contributing to customer education via a mixture of training, support, product awareness, and other activities to aid customers getting the most out of our solution, accomplish their goals and create a positive experienceTechnical Implementation: Utilising your passion and experience with the technical implementation of digital tools, such as HubSpot, Dynamics CRM, Intercom, Tableau, Azure DevOps, and the Microsoft suite of software, to enhance customer interactions and support processesOperational Assistance: Support various functions and projects aimed at resolving issues and streamlining business operations.How are you extraordinary?You are committed to providing fantastic customer service, with kindness and empathy at the heart of every interaction.You are passionate about the importance of fantastic communication to share ideas, inspire, and create change. You love being part of a collaborative and multidisciplinary team and building strong relationships both internally and externally.QualificationsYour Experience3+ years of experience in customer facing role in Resource Recovery/ Waste Worked in or have had experience in B2B SaaSGenuine passion for technology and delivering exceptional customer experiences with a positive attitudeEnjoy connecting with customers and solving their challengesA highly organised, self-motivated and fast learnerExceptional communication skills; verbal, written and client managementAdept at using technology to scale across customer baseAbility to work collaboratively within a team environmentHandle conflicting priorities and effective, timely workload managementExcellent relationship building skills with proven experience cultivating champion relationshipsA bonus:Other relevant sector experience (like agriculture, construction, healthcare, financial services) specific client engagement expertise and subject matter exposureAdditional InformationKPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who've got your back. You'll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you'll take control over how you work. We're embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Support Team .

At KPMG every career is different, and we look forward to seeing how you grow with us.

  • Customer Success Specialist Kpmg Origins

    6 months ago

    Sydney, Australia KPMG Full time

    **Company Description**: KPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and boarders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer...

  • Customer Success Associate Kpmg Origins

    6 months ago

    Sydney, Australia KPMG Full time

    **Company Description**: KPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer...

  • Customer Success Lead Kpmg Origins

    6 months ago

    Sydney, Australia KPMG Full time

    KPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and boarders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer transparency. KPMG Origins is one of...

  • Customer Success Associate Kpmg Origins

    6 months ago

    Sydney, Australia KPMG Australia Full time

    **Company Description** KPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer transparency. You'll...

  • Customer Success Lead Kpmg Origins

    6 months ago

    Sydney, Australia KPMG Australia Full time

    **Job Description**: KPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and boarders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer transparency. KPMG...

  • Customer Success Specialist Kpmg Origins

    6 months ago

    Sydney, Australia KPMG Australia Full time

    Company Description KPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and boarders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer transparency. KPMG...

  • Customer Success Analyst kpmg Origins

    6 months ago

    Sydney, Australia KPMG Full time

    **Company Description**: With an exciting mandate to do things differently, we’re investing in and evolving this specialist team to focus on the future; future sectors, future technologies, future services, future business models, and more. **KPMG Futures** pursues opportunities in quantum computing, Web 3.0, and next-gen AI. Our objective is to build a...

  • QA Analyst Kpmg Origins

    6 months ago

    Sydney, Australia KPMG Full time

    **Company Description**: **KPMG Origins** is a SaaS startup (a KPMG venture) that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our mission is to address the global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights,...

  • QA Analyst Kpmg Origins

    6 months ago

    Sydney, Australia KPMG Full time

    **KPMG Origins** is a SaaS startup (a KPMG venture) that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our mission is to address the global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights, consumer transparency and...

  • QA Analyst Kpmg Origins

    6 months ago

    Sydney, Australia KPMG Australia Full time

    Company Description **KPMG Origins** is a SaaS startup (a KPMG venture) that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our mission is to address the global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights, consumer...

  • QA Analyst Kpmg Origins

    6 months ago

    Sydney, Australia KPMG Australia Full time

    **Job Description**: **KPMG Origins** is a SaaS startup (a KPMG venture) that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our mission is to address the global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights,...

  • Business Development Senior Consultant/Manager | KPMG Origins

    6 months ago

    Sydney, Australia KPMG Full time

    KPMG Origins invites professionals from consulting or business development backgrounds to join our innovative supply chain technology venture as a Business Development Senior Consultant/Manager . We aim to help global businesses meet the increasingly complex supply chain data requirements of governments and consumers. Located in Sydney, this position...

  • Manager Sales Development

    7 months ago

    Sydney, Australia KPMG Full time

    **Company Description**: - KPMG Origins is a traceability platform that connects ecosystems of organisations in agriculture, construction, ESG/ Carbon reporting and now resource recovery. Our platform creates common data taxonomies to enable the sharing of data across these complex ecosystems and accelerate business efficiencies. The primary purpose of...

  • Customer Success Associate

    3 weeks ago

    Sydney, New South Wales, Australia KPMGau Full time

    Job SummaryKPMG is seeking a highly motivated Customer Success Associate to join our team. As a Customer Success Associate, you will play a pivotal role in supporting our customers' experience and business development functions. Your initial focus will be on users of our resource recovery solution, enhancing the experience through data-driven customer...

  • Business Development Senior Consultant/Manager | KPMG Origins

    5 months ago

    Sydney, Australia KPMGau Full time

    Company DescriptionKPMG is one of the most trusted and respected global professional services firms. We partner with clients across an array of industries to solve complex challenges, steer change, drive disruption, and enable growth. Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think...

  • Tax Compliance Specialist

    3 weeks ago

    Sydney, New South Wales, Australia KPMG Full time

    Company OverviewKPMG Enterprise is a specialist division of KPMG Australia, dedicated to advising emerging, private and mid-market businesses. Our team supports clients in managing their compliance and planning for growth.We work with established and emerging entrepreneurs, family businesses, private clients, not-for-profits and fast-growing companies to...

  • Health, Safety and Wellbeing Manager

    4 weeks ago

    Sydney, New South Wales, Australia KPMG Full time

    Job Description for Health, Safety and Wellbeing ManagerKPMG is seeking a Health, Safety and Wellbeing Manager to join our ESG Social team in Melbourne or Sydney. The successful candidate will have a strong background in workplace health and safety and will be responsible for delivering high-quality services to our clients.Key Responsibilities: Provide HSW...

  • Associate Director

    6 months ago

    Sydney, Australia KPMG Full time

    **Associate Director - Mergers and Acquisitions (M&A), Deal Advisory, Sydney.** KPMG’s **Deal Advisory **practice is one of the largest and most successful teams in Australia with a market leading reputation and an enviable list of completed transactions and projects across a broad range of industries. We are expanding our **Mergers and Acquisitions...

  • Workday Customer Success Manager

    3 months ago

    Sydney, Australia KPMG Full time

    Our Powered Evolution team, help our clients to continually evolve and optimise their functional transformation, helping them to maximise the return on investment in their cloud solution. We are a rapidly expanding team seeking an experienced Client Success Manager to join our Powered Evolution team. **Your new opportunity** A Client Success Manager is...

  • Data Analytics Lead

    7 days ago

    Sydney, New South Wales, Australia KPMG Full time

    KPMG: Our Opportunity As a Senior Consultant in the People Analytics Reporting team at KPMG, you will play a key role by: Report Development and Maintenance: Creation, maintenance and optimisation of various reports and dashboards within SAP SuccessFactors to support business decision-making. Data Analysis Expertise: SQL query development - writing,...