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Branch Manager

4 months ago

Adelaide, Australia Gallagher Full time

Overview

Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors. Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1600 staff. How you'll make an impact The Branch Manager is responsible for leading a team of people leaders within the SA Operations, providing strategic direction to enable the success of meeting business unit KPIs. The role supports the senior leadership team to ensure all contractual requirements are met to increase financial and business opportunities. On a day to day basis you will: Analyse team performance trends and identify improvement opportunities or take remedial action to resolve issues identified Identify, plan for and create remedial action plans including root cause analysis of any workflow challenges Support the achievement of our target remuneration in regards to performance measures through improving claims management outcomes Create and achieve individual team business plan goals aligned to Dominant Priorities and company Business Plans Provide leadership and direction to support the integration of Risk Management into all business functions Achieve target remuneration in performance measures through improving claims management outcomes, specifically return to work and liability management. Analyse and manage your cost/expenditure/budget and provide recommendations as to how the Branch can contribute to achieve positive results Lead Team Managers through the development and achievement of a service orientated culture within the Branch Work with OLT and Team Managers to identify skills and knowledge gaps and assist with the up-skilling of the staff within the business unit About you We are interested in hearing from people who have: Previous experience in leading, managing & developing teams in the Workers Compensation, Insurance or Service industry Knowledge of general business and administrative practices and managing cost effective business activities Experience of finance and resource management to achieve desired financial results Exceptional decision-making skills with the ability to critically analyse information available Well-developed oral & written communication skills Proven experience forming & developing relationships with internal and external stakeholders Working with us: GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce. Just a few of our benefits include: Discounted Insurance Dress for your day Novated Leasing Flexible & hybrid working