Manager - Service Levels (Schools)
1 month ago
Advertised Vacancy Number: DOE890719
This is a permanent full-time position commencing in May 2024.
Professional Benefits
Working for the Department of Education attracts a range of attractive benefits including:
Flexible working arrangements. Professional development opportunities and study leave/assistance. 11% employer contributed superannuation into a fund of your choice. Please note this will increase progressively to 12% by 1 July 2025. Salary packaging options for vehicles and superannuation. 4 weeks of Annual Leave with the option to purchase additional leave each year. 3 Public Service Holidays per year. Access to Long Service Leave every 7 years On site gym facilities. Free flu vaccinations annually. Access to an Employee Assistance Program including immediate family members living at home. An active social club.We encourage all applicants with diverse professional experiences to apply.
Join Our Team: Manager - Service Levels (Schools)
The Information and Communication Technologies (ICT) Division invites applications from dynamic individuals for the position of Manager - Service Levels (Schools) within the ICT Operations and Customer Service Directorate.
In this pivotal role, you will play a crucial part in ensuring the seamless delivery of quality ICT consultancy and support services to our customers in both school and corporate environments. Your responsibilities will include spearheading the development, support, and maintenance of service management processes. You will establish and maintain a robust management framework to oversee the planning, implementation, review, and analysis of ICT processes in alignment with industry best practices and benchmarks.
As a leader, you will guide and supervise a team to ensure operational services are executed efficiently and effectively, within specified timeframes and in compliance with departmental policies. You will also be entrusted with managing physical resources and orchestrating the design, creation, and support of workflows to meet organisational objectives.
In addition, you will be responsible for managing arrangements with external service and product suppliers, fostering effective partnerships to enhance service delivery and support organisational goals.
With an unwavering commitment to customer service excellence, you will drive continuous improvement initiatives while fostering effective communication channels and collaborative relationships with all stakeholders and customer groups.
As an integral part of the broader ICT team, this position plays a key role in enabling the achievement of successful business and educational outcomes by developing targeted initiatives, technical support strategies and customer services to ensure that all Western Australian public schools can be individual, distinctive and responsive to their local communities while still benefiting from being part of a system.
If you are a results-driven professional with strong management experience and a passion for leveraging technology to deliver excellent customer service outcomes, we encourage you to apply and become a valued member of our team.
Cultural Diversity
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Your written application will be assessed against the following Selection Criteria:
Please select criteria to be used for written application:
Demonstrated highly developed conceptual and analytical skills with a proven ability to provide innovative thinking in developing and implementing organisational changes and trends within the work environment. Demonstrated highly developed communication and interpersonal skills, including negotiation, facilitation and consultation skills and the ability to deal with individuals at all levels. Demonstrated substantial knowledge and understanding of best practice IT Service Management and the ability to translate technical requirements and specifications into easily understood business concepts. Demonstrated substantial knowledge of and experience in contract and/or supplier management. Demonstrated highly developed skills and experience in successfully developing and managing innovative and complex projects. Demonstrated highly developed people management skills.For a full outline of the role responsibilities and selection criteria, please refer to the JDF.
It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
All inquiries are welcomed
We have other current jobs related to this field that you can find below
-
Manager - Service Levels (Corporate)
4 weeks ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: DOE890721 As of todays date 31-05-2024 please note the closing date has been amended as below. This is a permanent full-time position commencing in May 2024. Professional Benefits Working for the Department of Education attracts a range of attractive benefits including: Flexible working arrangements. ...
-
Manager - Service Levels (Corporate)
3 weeks ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: DOE890721 As of todays date 31-05-2024 please note the closing date has been amended as below. This is a permanent full-time position commencing in May 2024. Professional Benefits Working for the Department of Education attracts a range of attractive benefits including: Flexible working arrangements. ...
-
School Psychologist
4 days ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: IPS/SP904347 This is a permanent full time position commencing in Term 3, 2024 Woodvale Secondary College is seeking a collaborative, flexible, skilled and highly motivated school psychologist to join our team. The successful applicant will work with staff to put in place effective strategies to address identified learning...
-
Manager Corporate Services
3 weeks ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: IPS/SS899362 This is a permanent full-time position commencing Term 4, 2024 Kent Street Senior High School (SHS) is seeking an enthusiastic and dedicated Manager Corporate Services (MCS) to join their highly effective team. As an integral part of the school’s senior leadership team, you should be a strategic thinker...
-
School Officer
2 days ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number IPS/SS898321 Appointment Pool Bannister Creek Primary School (PS) is seeking to establish a pool of Level 1 School Officers for appointments to permanent and fixed term, full-time and part-time vacancies which may arise during the 2024 school year and up to the end of Term 2, 2025. Appointments can be made from the pool at...
-
Program Coordinator
1 month ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: IPS/SA897673 This is a permanent full-time position commencing Term 3, 2024 Lesmurdie Senior High School (SHS) is seeking a passionate and committed professional to fill a permanent position as Program Coordinator, Lower School Manager. The successful applicant will ideally display experience in leading a Student Support...
-
School Officer
3 weeks ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number IPS/SS900541 Appointment Pool Glen Forrest Primary School (PS) is seeking to establish a pool of School Officers for appointments to permanent and fixed term, full-time and part-time vacancies which may arise during the 2024 school year and up to the end of Term 2, 2025. Appointments can be made from the pool at any time for...
-
Assistant Head School Improvement
3 weeks ago
Newcastle West, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full timePosted: 06/07/2023- Closing Date: 23/07/2023- Job Type: Permanent - Full Time- Location: Newcastle West- Job Category: ExecutiveThe Maitland-Newcastle Catholic Schools office is seeking a permanent Assistant Head School Improvement to join the team commencing 9 October 2023. The Catholic Schools Office (CSO) is responsible for the leadership, operation and...
-
Manager Corporate Services
3 weeks ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number IPS/SS901070 Appointment Pool Warriapendi Primary School (PS) is seeking to establish a pool of passionate and committed Manager Corporate Services (MCS) for appointments to permanent and fixed term full-time vacancies which may arise during the 2024 school year and up to the end of Term 2, 2025. Appointments can be made...
-
Manager of Corporate Services
1 month ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: IPS/SS897128 This is a permanent full-time position commencing Term 3, 2024 The successful applicant will ideally work in a collaborative team environment committed to building quality communication with all stakeholders and developing strong community relationships and links. As the Manager Corporate Services (MCS), you...
-
Manager of Corporate Services
3 weeks ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: IPS/SS897128 This is a permanent full-time position commencing Term 3, 2024 The successful applicant will ideally work in a collaborative team environment committed to building quality communication with all stakeholders and developing strong community relationships and links. As the Manager Corporate Services (MCS), you...
-
Executive Assistant
4 weeks ago
Newcastle West, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full timePosted: 16/02/2023- Closing Date: 26/02/2023- Job Type: Permanent - Full Time- Location: Newcastle West- Job Category: CSO-Professional & AdministrativeThe Catholic Schools Office is seeking an experienced and proficient Executive Assistant - School Improvement to join the team on a permanent full-time basis in Newcastle West. The Executive Assistant...
-
Assistant Head School Improvement
1 week ago
Waratah West, New South Wales, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full timePosted: 06/07/2023- Closing Date: 23/07/2023- Job Type: Permanent - Full Time- Location: Newcastle West- Job Category: ExecutiveThe Maitland-Newcastle Catholic Schools office is seeking a permanent Assistant Head School Improvement to join the team commencing 9 October 2023.The Catholic Schools Office (CSO) is responsible for the leadership, operation and...
-
Manager Corporate Services
4 weeks ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: SS/SS897026 This is a nine (9) month fixed term, full-time position commencing Term 3, 2024 with possible extension and/or permanency Cyril Jackson Senior Campus Education Support Centre (CJSC ESC) is seeking a dedicated and enthusiastic Manger Corporate Services (MCS) to join our friendly team. CJSC ESC is a dynamic place...
-
Manager Corporate Services
4 weeks ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: SS/SS897026 This is a nine (9) month fixed term, full-time position commencing Term 3, 2024 with possible extension and/or permanency Cyril Jackson Senior Campus Education Support Centre (CJSC ESC) is seeking a dedicated and enthusiastic Manger Corporate Services (MCS) to join our friendly team. CJSC ESC is a dynamic place...
-
School Psychologist
3 weeks ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: IPS/SP899520 This is a six (6) month fixed term, part-time (0.4FTE) position commencing Term 3, 2024 with possible extension Glencoe Primary School (PS) is seeking motivated School Psychologist to join their friendly team. To be successful for this role you will ideally have excellent interpersonal and communication skills...
-
Professional Officer School Enrolment
2 months ago
Newcastle West, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full timePosted: 16/01/2023- Closing Date: 30/01/2023- Job Type: Permanent - Full Time- Location: Newcastle West- Job Category: Education, Childcare & TrainingThe Catholic Schools Office (CSO) is seeking a permanent full time Professional Officer - School Enrolment to join the team in February 2023. The Catholic Schools Office (CSO) is responsible for the...
-
Principal Consultant
1 month ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number: DOE896190 This is a permanent full-time position commencing ASAP. Professional Benefits Working for the Department of Education attracts a range of attractive benefits including: 11 percent employer contributions to superannuation More than 20 days of other leave, including sick leave and carers’ leave The...
-
Cso Leader School Learning
1 week ago
Waratah West, New South Wales, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full timePosted: 16/01/2023- Closing Date: 05/02/2023- Job Type: Permanent - Full Time- Location: Newcastle West- Job Category: Education, Childcare & TrainingAbout the opportunity:The Leader of School Learning and Wellbeing will support schools to provide high quality and equitable education for all students. The role promotes learning and wellbeing practices based...
-
School Officer
4 weeks ago
West Perth, Australia Department of Education, Western Australia Full timeAdvertised Vacancy Number IPS/SS893731 Appointment Pool Safety Bay Senior High School is seeking to establish a pool of School Officers for appointments to permanent and fixed term, full-time and part-time vacancies which may arise during the 2024 school year and up to the end of Term 2, 2025. Appointments can be made from the pool at any time for...
