Banquets Manager

2 weeks ago

Doncaster, Australia MERCURE Full time
Job Description

The role will include (but not limited to): 

  • Be responsible for the Event Operations once BEOs are handed over from Event Sales Team; 
  • Responsible for overseeing the smooth operational running of social, wedding and corporate events; 
  • Ensure strong communication relationships with the Events Sales team; 
  • Required to perform duties in the restaurants in the absence of bookings for the events spaces; 
  • Support & provide training and development to the Food & Beverage team; 
  • Have a keen understanding of weddings, corporate and social events;
  • Support the Food & Beverage Manager in managing labour costs in line with  budgets & forecasts and 
  • Address & resolve all event-related guests’ grievances and escalate when required. 

Qualifications

  • Experience in a similar role within the hospitality industry is advantageous; 
  • Exceptional guest service skills and passion for delivering all event types to the highest standards; 
  • Well-developed planning and organisational skills; 
  • Effective team player and ability to manage your own time efficiently; 
  • You have to be a problem solver and have the ability to think on your feet to meet guests changing needs; 
  • High level of attention to detail and organisation and 
  • Highly developed interpersonal skills, with the proven ability to build effective relationships and communicate with a diverse range of people. 


Additional Information

The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

  • Ongoing Career and Professional Development Opportunities
  • A Rewarding Work Environment
  • Global Discounts on Hotel Accommodation & Food and Beverage

Click 'Apply' today to begin your journey with Accor Hotels.

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