Client Services Coordinator

2 weeks ago

Eagle Farm, Australia Toll Transport Pty Ltd Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

The role

We are looking for an experienced Client Services Coordinator to join our team in Eagle Farm, QLD Australia. The Client Services Co-ordinators’ responsibilities are to act as the daily interface between Toll Global Forwarding and the Customer to ensure seamless and professional service to meet Client and Branch KPI’s & required expectations delivering maximum excellence through profitability and innovation whilst complying with all Toll and legal requirements.

Help our customers succeed every day. Go the extra distance. Balance expectations. Look for ways to add value and boost performance.

As the Client Services Coordinator, you will:

  • Liaise with Clients and internal departments to meet expectations and update job information sufficiently and in a timely manner

  • Timely and accurate processing of all shipments to meet Toll, legislative and client requirements

  • Monitor and reconcile shipping line issues i.e. Transhipment, Detention and Demurrage liabilities

  • Coordinate and assist in creating Client implementation plans including, Completing SOPs to meet clients’ requirements, liaising with CRM and other department to deliver information management requirements; maintain contact with relevant stakeholders

  • Promoting excellence through efficiency, safety, and maintaining legal compliance matters

  • Adhere to Chain of Responsibility regulations for goods movement.

What We Offer:

  • Join a large iconic transport company, and grow your skillset within the Toll business; utilising succession plans, bespoke online learning and development, and the wider Toll network.

  • Market competitive salary

  • A positive and collaborative work environment

  • Opportunities for professional growth and development

  • Local discounts on services and other special benefits for employees

About you:

  • Preferred 1+ years in global forwarding with operations and/or customer service experience and extensive transport industry knowledge

  • Excellent communication abilities for interactions with department managers, suppliers, clients, and vendors, and client

  • Possesses a methodical, organized, and detail-oriented approach while meeting time requirements.

  • Knowledgeable about freight forwarding requirements, markets, and regulations.

  • Proficient in Teamwork and negotiation skills

  • Results-oriented and resilient, focused on achieving desired outcomes

  • Strong planning and analytical skills

  • Proficiency in Microsoft Suite

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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