Service Desk Team Leader

4 weeks ago


Brisbane, Australia M&T Resources Full time

Brisbane

IT & Telecomms Help Desk / Support

  • Permanent - Flexible full-time
  • Attractive Renumeration
  • Fantastic Opportunity to Build a Career in IT

We have partnered with a Queensland Government department, and we are looking for a people leader to join our client’s corporate IT service desk as a Team Leader

This is a critical role in ensuring the successful delivery of technical support and client services in line with the organisations objectives. You will Lead the IT service desk, supporting and mentoring the team and be a key stakeholder between the team and the various departments across the organisation.

Key Responsibilities:

  • Lead the IT Service Desk team, to ensure the ICT resolution response framework provides timely, effective and client focused services aligned to business objectives.
  • Support people through change, building a high performing team with a client focus, developing staff capabilities and effectively managing performance.
  • Monitor and report against the Service Desk queue to ensure all incoming jobs/incidents are logged, categorised, recorded, assigned and resolved in a timely manner.
  • Take responsibility for high priority incidents to ensure the appropriate technical resource is assigned and that problem resolution can meet SLA timeframes.
  • Provide strategic direction to improve existing and develop new business policies, procedures and processes to ensure quality and efficient support is delivered to enhance customers’ ICT experience.
  • Represent the IT Service Desk at internal and external forums and meetings where required.

Key Requirements:

  • Working knowledge of desktop technologies including but not limited to:
    • Windows 11
    • Microsoft O365 applications including Teams
    • Active Directory user and group management
    • Desktop cyber security tools and processes
    • Phone and iPad
  • Knowledge of Service Desk management tools, e.g., Service Now incident and problem modules.
  • An aptitude for leadership with the capability to build an effective team.
  • Excellent communication skills with the ability to deal effectively with people at all levels of an organisation, including senior management.

Should this role interest you and align with the next steps in your career, please reach out to Andreea Torcetti at andreea.torcetti@mtr.com.au or APPLY NOW

Apply Now



  • Brisbane, Australia M&T Resources Full time

    **Brisbane** **IT & Telecomms** Help Desk / Support We have partnered with a Queensland Government department, and we are looking for a people leader to join our client’s corporate IT service desk as a **Team Leader**. This is a critical role in ensuring the successful delivery of technical support and client services in line with the organisations...


  • Brisbane, Australia TROOCOO Pty Ltd Full time

    10-month contract with potential 8-month extension. - Queensland State Government. - WFH flexibility. **Troocoo** Troocoo Government are currently aiding in the recruitment of an experienced Service Desk Team Leader to join a large QLD State Government Department. This is an initial contract engagement until April 2024 based in Brisbane, working...


  • Brisbane, Australia Redwolf + Rosch Full time

    Initial contract until April 2024 - Brisbane CBD location - Flexible work arrangements Our client is seeking an experienced Service Desk Team Leader with a strong background in customer experience, ITIL and an understanding of project management methodologies. As the Service Desk Team Leader, you will play a crucial role in ensuring exceptional customer...


  • Brisbane, Australia u&u Recruitment Partners Full time

    Rare opportunity to join an enterprise environment as the IT Service Desk Team Leader. This role, manages a team of IT client service officers who are responsible for our Incident Management and Service Request practices, providing excellent customer service, prompt and accurate client responses, proactively managing adherence to agreed service levels and...


  • Brisbane, Australia Watpac Full time

    BESIX Watpac have an exciting opportunity for an experienced IT Service Desk Team Leader to join our Information Technology team based in Fortitude Valley (walking distance to the Valley Train Station). You will be responsible for improved business outcomes through management of the IT Service Desk team. The key responsibilities of this position include: -...

  • Team Leader

    3 weeks ago


    Brisbane, Australia Queensland Health Full time

    **The role**: You will proactively, professionally and regularly with the clinical information systems unit customer base and provide timely, accurate and high-quality information that supports clinical service delivery, process improvement and decision making. **Other key responsibilities include**: - Adhere to defined service quality standards, health...

  • Service Desk Officer

    3 weeks ago


    Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...

  • Team Leader

    4 weeks ago


    Brisbane, Australia Hudson Australia Full time

    Our client is a mid size government organisation, seeking a team leader to lead the service desk team. As the Team Leader you'll play a pivotal role in ensuring that IT Service Desk operates seamlessly, delivering top-notch technical support and client services that align with our business objectives **Key Responsibilities**: - Lead and manage the IT...


  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Team Lead

    2 months ago


    Brisbane, Australia Hudson Australia Full time

    We are seeking a highly motivated and experienced Service Desk Team Lead to join our client's dynamic and growing organisation. As the Service Desk Team Lead, you will be responsible for managing a team of 5 Service Desk Analysts and ensuring the smooth operation of our service desk function. Your primary focus will be to enable improved business outcomes...

  • Team Leader

    4 weeks ago


    Brisbane, Australia Hudson Full time

    Service Desk Team Lead Team Development Operational ExcellenceOur client is a mid size government organisation, seeking a team leader to lead the service desk team. As the Team Leader you'll play a pivotal role in ensuring that IT Service Desk operates seamlessly, delivering top-notch technical support and client services that align with our business...


  • Brisbane, Australia Public Sector People Full time

    State Government | 12 month contract + extension - Brisbane CBD | Immediate Start | $71.67 per hour + super - Public Sector People_ are seeking an experienced Service Desk Team Lead. You will play a key role in leading a team of Service Desk analysts and will be responsible for overseeing the day-to-day operation of the IT Service Desk. We are looking for...

  • Service Desk Manager

    2 months ago


    Brisbane, Australia Titan ICT Full time

    **Job Category**:Help Desk & IT Support (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About us**: Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have...


  • Brisbane, Australia Public Sector People Full time

    State Government | 12 month contract + extension - Brisbane CBD | Immediate Start | $68.92 per hour + super - Public Sector People_ are seeking an experienced Service Desk Team Lead. You will play a key role in leading a team of Service Desk analysts and will be responsible for overseeing the day-to-day operation of the IT Service Desk. We are looking for...

  • Service Desk Team Lead

    2 months ago


    Brisbane, Australia u&u Recruitment Partners Full time

    This national private sector client has an immediate need for a highly skilled and experienced Service Desk Team Lead to join them on a permanent basis. This is an exciting time for the business as they have recently completed a business transformation program and integration of new core business platforms. You will be leading a small, yet close knit team...


  • Brisbane, Australia u&u Recruitment Partners Full time

    This national private sector client has an immediate need for a highly skilled and experienced Service Desk Team Lead to join them on a permanent basis. This is an exciting time for the business as they have recently completed a business transformation program and integration of new core business platforms. You will be leading a small, yet close knit team...


  • Brisbane, Australia Michael Hill Full time

    **IT Service Desk Manager** Founded in New Zealand by Sir Michael Hill in 1979, Michael Hill is a great retail success story. Over more than 40 years, we have grown to more than 280 stores across New Zealand, Australia and Canada. IT is at the forefront of what we do! Join the award-winning Global IT team in this rare Management position. Reporting to our...


  • Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...