IT Service Desk Team Lead

2 weeks ago


Brisbane, Australia Public Sector People Full time

State Government | 12 month contract + extension
- Brisbane CBD | Immediate Start | $68.92 per hour + super
- Public Sector People_ are seeking an experienced Service Desk Team Lead. You will play a key role in leading a team of Service Desk analysts and will be responsible for overseeing the day-to-day operation of the IT Service Desk. We are looking for someone with the experience of providing expert advice for the provision of high quality desktop support services to high profile clients.
- ** This role requires you to be onsite 5 days per week **_

**Your key responsibilities**:

- **Leading** and managing a team of Service Desk Analysts
- **Handle** escalations
- **Supervise, manage** and provide day-to-day development of the team to ensure a fully motivated and professional workforce
- **Ensure** that all requests from customers for assistance with technical hardware and software issues are handled promptly and effectively and that customers receive appropriate advice and guidance.
- **Provide** technical advice for desktop operating system administration including product installation, upgrades, licensing, and performance tuning and troubleshooting according to standards, policies, and procedures
- **Monitor** the status and speed of resolution of enquiries and incidents and be pro-active in devising improvements and recommending changes to systems, products, or services.
- **Maintain** a desktop environment that is secure from virus corruption and unauthorised access

**Core capabilities we are looking for**:

- Leading others/ and or projects
- Makes insightful decisions
- Drives accountability and outcomes
- Maintains a high standard of professionalism

**Essential requirements**:

- Government experience
- Possession of relevant tertiary qualifications in Information Technology or a related discipline will be highly regarded.
- IP telephony management experience
- Mobile device management experience

**_This role requires regular participation in an On-Call support rotation. Out of works work is also expected on occasion. Intrastate travel is also expected on occasion._



  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • Brisbane, Queensland, Australia Brennan IT Full time

    Why work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of...

  • Service Desk Team Lead

    2 months ago


    Brisbane, Australia Hudson Australia Full time

    We are seeking a highly motivated and experienced Service Desk Team Lead to join our client's dynamic and growing organisation. As the Service Desk Team Lead, you will be responsible for managing a team of 5 Service Desk Analysts and ensuring the smooth operation of our service desk function. Your primary focus will be to enable improved business outcomes...

  • Service Desk Team Lead

    13 hours ago


    Brisbane, Australia Hudson Australia Full time

    We are seeking a highly motivated and experienced Service Desk Team Lead to join our client's dynamic and growing organisation. As the Service Desk Team Lead, you will be responsible for managing a team of 5 Service Desk Analysts and ensuring the smooth operation of our service desk function. Your primary focus will be to enable improved business outcomes...


  • Brisbane, Queensland, Australia Six Degrees Executive Full time

    We are very excited to partner with a Large Government Department as we search for a Service Desk Team Lead to join their IT Service Desk Team on a full-time permanent basis. Your Opportunity: Are you ready to lead and manage an IT Service Desk team? As the Team Leader, you will spearhead the delivery of technical support and client services in alignment...


  • Brisbane, Queensland, Australia Hudson Australia Full time

    We are seeking a highly motivated and experienced Service Desk Team Lead to join our client's dynamic and growing organisation.As the Service Desk Team Lead, you will be responsible for managing a team of 5 Service Desk Analysts and ensuring the smooth operation of our service desk function. Your primary focus will be to enable improved business outcomes...


  • Brisbane, Australia Public Sector People Full time

    State Government | 12 month contract + extension - Brisbane CBD | Immediate Start | $71.67 per hour + super - Public Sector People_ are seeking an experienced Service Desk Team Lead. You will play a key role in leading a team of Service Desk analysts and will be responsible for overseeing the day-to-day operation of the IT Service Desk. We are looking for...


  • Brisbane, Queensland, Australia Public Sector People Full time

    State Government | 12 month contract + extension Brisbane CBD | Immediate Start | $68.92 per hour + super Public Sector People_ are seeking an experienced Service Desk Team Lead. You will play a key role in leading a team of Service Desk analysts and will be responsible for overseeing the daytoday operation of the IT Service Desk. We are looking for someone...

  • Service Desk Team Lead

    2 months ago


    Brisbane, Australia u&u Recruitment Partners Full time

    This national private sector client has an immediate need for a highly skilled and experienced Service Desk Team Lead to join them on a permanent basis. This is an exciting time for the business as they have recently completed a business transformation program and integration of new core business platforms. You will be leading a small, yet close knit team...


  • Brisbane, Australia u&u Recruitment Partners Full time

    This national private sector client has an immediate need for a highly skilled and experienced Service Desk Team Lead to join them on a permanent basis. This is an exciting time for the business as they have recently completed a business transformation program and integration of new core business platforms. You will be leading a small, yet close knit team...


  • Brisbane Central Business District, Australia HAYS Full time

    Experienced Service Desk Team Lead needed in Brisbane! **Your new company** Hays Technology are proudly supporting a national Construction company to appoint a Service Desk Team Lead to their Brisbane Office. As the Service Desk Team Lead, you will play a crucial role in ensuring the smooth operation of their Service Desk and providing outstanding support...

  • Service Desk Analyst

    2 weeks ago


    Brisbane, Australia Brennan IT Full time

    **Brennan IT** At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. *** **Brennan...

  • Service Desk Officer

    2 weeks ago


    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a government department based in the Brisbane CBD. They are responsible for providing front line IT services to a range of other government departments. Internally, they have dedicated teams providing support across Level 1-3. Currently they are looking for 2 **Service Desk Analysts** to join their Level 1-2...


  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** **Brennan offers an excellent remuneration package and benefits including**: - An environment that embraces learning and development of all employees - A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! - Discounted IT hardware and software products - A strong culture...


  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Analyst

    2 months ago


    Brisbane, Australia Brennan IT Full time

    **Brennan IT** We are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row. **Benefits of working at Brennan IT**: - An awesome team of people to work with - Flexible working arrangements -...

  • Service Desk L1

    2 months ago


    Brisbane, Australia Brennan IT Full time

    Awesome opportunity for an experienced Level 1 Service Desk Analyst to join our high performing team in Queensland. Bullet Points - Join Australia's #1 Managed Service Provider - Have access to online learning and technical certification bonus - Tailored career development plans to suit your aspirations Full Job Description **Brennan IT** We are a...

  • Service Desk Officer

    2 weeks ago


    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from Brisbane CBD with 2 days at home each week once induction and training...