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EL1 Level Service Designer

3 months ago

Surry Hills, Australia HOBAN Full time

HOBAN Recruitment is seeking a skilled EL1 Level Service Designer to join a dynamic team in SURRY HILLS NSW.
This pivotal role focuses on enhancing the participant experience within our client's organisation by driving service improvements through innovative design and research.
If you have a passion for human-centred design and thrive in a leadership role, this opportunity is for you.


About the Role
As an EL1 level Service Designer, you will:

  • Lead complex service design projects within the Participant Experience Design division.
  • Drive process improvements that positively impact participants and staff.
  • Advocate for participant's voices throughout the design process.
  • Manage stakeholder relationships and represent the agency in various forums.
  • Oversee the development of service experiences in line with the Digital Service Standard.
  • Coach and guide team members to deliver quality outcomes.

Benefits

  • Competitive pay rate of $602.55 per day, including casual loading, providing you with financial stability and recognition for your expertise.
  • 11.5% superannuation to secure your future and support your retirement planning.
  • ASAP start date, allowing you to embark on this exciting opportunity without delay.
  • An initial up to 12-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects.
  • Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
  • Collaborative and inclusive work environment that values innovation.

About You
To excel in this role, you will have:

  • Human-centred design expertise: Proven ability to design services that prioritise end-user needs.
  • User research skills: Experience in conducting interviews, surveys, and workshops.
  • Persona development: Skill in creating user personas to guide design decisions.
  • Journey mapping & Service blueprinting: Ability to visualise and improve user experiences and service processes.
  • Co-Design & Facilitation: Ability to lead collaborative design sessions with stakeholders.
  • Design thinking: Strong understanding of design thinking methodologies.
  • Usability testing: Experience in validating design concepts through testing.

Desirable Skills:

  • Visual design: Ability to create visually appealing designs.
  • Cross-functional collaboration: Experience working effectively with diverse teams.
  • Agile Methodologies: Familiarity with Agile or Kanban processes.

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions at COB THURSDAY 29th August 2024.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.