Workplace Services Lead

1 week ago

Barton, Australia JLL Full time

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

The Workplace Services Lead position will report directly into the JAPAC Real Estate and Workplace Services Leadership, located in Salesforce Tower Sydney. This position will be responsible for the day to day workplace services operations for our new Canberra office location.

Assisting with the delivery of Workplace office services programs, including cleaning, snack program, office supplies, facilities management, guest services and hospitality event onsite support. This position requires a high level of team collaboration, employee rapport and well rounded workplace service excellence

An Overview of the role:

  • Handle employee interactions as required with the highest level of hospitality, professionalism and clear communication resolving employee queries and concerns.
  • Assist with employee education in relation to the management of all REWS tickets, M&E app, in association with service level agreements and actions carried out as required.
  • Onboarding real estate and workplace services vendors with badge access to ensure compliance with SFDC security policies as required. Or overseeing deliveries or contractors whilst onsite; issuing work permits in conjunction with building management policies
  • Manage mailroom operations and incoming deliveries, ensuring effective customer service and communication. Identify and implement process improvements as needed.
  • Support and partner with the Workplace ANZ Manager on various workplace services alignment on Hospitality meeting and event support as required, company wide events and REWS programs. For example: Global and regional event initiatives, local M&E support, Standard cleaning provisions, Snack program, Office supplies, Facility checklist and vendor assistance, Building Tenant Service Requests, etc
  • Presence and coverage of the reception welcoming area, providing guest services support. Assist with the sign in process of all guests and vendors on site using the Traction GMS (guest management system) and connection to their client host and/or REWS related services throughout the workplace

Sounds like you? This is what we are looking for:

  • Minimum 3 years experience in office management in corporate office/facilities or hospitality environment.
  • Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
  • Self starter; handles self with minimal supervision and is proactive.
  • Ability to plan, organize and prioritize workload as required.
  • Being able to establish and maintain cooperative working relationships.
  • Excellent interpersonal communication skills.
  • Must be competent in navigating and learning the internal Salesforce.com applications and programs used.
  • Advanced experience in using Gmail and associated Google suite applications or MS
  • Office equivalent. Proficiency in Quip, Workday, Facilities ticketing, Website management and Visitor check in management systems.
  • Customer service and hospitality vocational qualification experience preferred.
  • Must have a great ‘can do’ attitude and willingness to complete the job and going the extra mile

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number LMREQ384303

Location:

On-site –Barton, ACT

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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