Workplace Services Lead

2 months ago

Barton, Australia JLL Full time

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
The Workplace Services Lead position will report directly into the JAPAC Real Estate and Workplace Services Leadership, located in Salesforce Tower Sydney. This position will be responsible for the day to day workplace services operations for our new Canberra office location. Assisting with the delivery of Workplace office services programs, including cleaning, snack program, office supplies, facilities management, guest services and hospitality event onsite support. This position requires a high level of team collaboration, employee rapport and well rounded workplace service excellence
**An Overview of the role**:
Handle employee interactions as required with the highest level of hospitality, professionalism and clear communication resolving employee queries and concerns.
Assist with employee education in relation to the management of all REWS tickets, M&E app, in association with service level agreements and actions carried out as required.
Onboarding real estate and workplace services vendors with badge access to ensure compliance with SFDC security policies as required. Or overseeing deliveries or contractors whilst onsite; issuing work permits in conjunction with building management policies
Manage mailroom operations and incoming deliveries, ensuring effective customer service and communication. Identify and implement process improvements as needed.
Support and partner with the Workplace ANZ Manager on various workplace services alignment on Hospitality meeting and event support as required, company wide events and REWS programs. For example: Global and regional event initiatives, local M&E support, Standard cleaning provisions, Snack program, Office supplies, Facility checklist and vendor assistance, Building Tenant Service Requests, etc
Presence and coverage of the reception welcoming area, providing guest services support. Assist with the sign in process of all guests and vendors on site using the Traction GMS (guest management system) and connection to their Salesforce host and/or REWS related services throughout the workplace
**Sounds like you? This is what we are looking for**:
Minimum 3 years experience in office management in corporate office/facilities or hospitality environment.
Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
Self starter; handles self with mínimal supervision and is proactive.
Ability to plan, organize and prioritize workload as required.
Being able to establish and maintain cooperative working relationships.
Excellent interpersonal communication skills.
Office equivalent. Proficiency in Quip, Workday, Facilities ticketing, Website management and Visitor check in management systems.
Customer service and hospitality vocational qualification experience preferred.
Must have a great ‘can do’ attitude and willingness to complete the job and going the extra mile
**What you can expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our

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