5 x Customer Service Representatives

1 month ago


Parramatta, Australia Charterhouse Full time

Job details

Location: Parramatta Salary: $40.17 per hour Job Type: Contract Discipline: Administration & Office Support
Reference: V-110995 Posted: 10 days ago

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Job description

5 x Customer Service Representatives - NSW Government

This is a great opportunity to work with this large Government department located onsite at their Parramatta Office. This role provides excellent training and a friendly and supportive working environment.
We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven in to join their team on a temporary basis (with potential for ongoing work).

This is a contract role, and require candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment.
Experience in a similar role within a call centre environment would be highly advantageous.

  • Immediate start - Initial 6-12 month contract with view to extend
  • 8:30am - 4:30pm Monday to Friday
  • Parramatta location - Full time on site
  • $40.17ph + super
  • Previous council experience is highly beneficial

The Role:

  • Handling a high volume of telephone calls and email queries daily
  • Answer incoming customer enquiries and requests for information
  • Maintain customer satisfaction
  • Stay updated on departmental policy changes to determine responses
  • Handle customer data and information with confidentiality
  • Maintain accurate records and databases accurately

 

Skills/Experience

The call centre/customer service representatives are often the first point of contact for the organisation.
It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.

  • 1-2 years experience in a call centre or customer service role
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Strong problem solving abilities, especially in a fast-paced environment
  • Advanced computer literacy skills
  • Previous experience in a contact centre would be beneficial

For further information or interest in this opportunity, please send a copy of your updated resume to Brooke Dover at brooked@charterhouse.com.au

APPLICATIONS CLOSING SOONPlease note, only shortlisted candidates will be contacted.



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