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Key Account Manager, Oil
4 months ago
Time Type:
Full TimeAre you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.
DSV Air and Sea is seeking to hire a skilled and passionate Key Accounts Manager, Oil & Gas in Perth.
The main focus of this role is to manage and develop key accounts within the O&G vertical, as assigned by the Commercial Manager, Projects. Manage & build relationships, account development and contribute to the overall profitability of DSV.
Your typical day at DSV:
• Establish and maintain an effective customer management plan that includes a formalised review structure and business plan for each assigned client
• Develop new business opportunities and continually seek to expand DSV's share of our customer's business
• Work pro-actively with their assigned key accounts to improve our customer's awareness of 'Value Add's'
• Assemble rate proposals and support Tender Management for all assigned key customers
• Maintain customer rate cards and organisational information in CargoWise One (CW1)
• Support operational stakeholders in developing IOP's & SOP's through your sound knowledge of customer requirements
• Conduct customer visits & arrange monthly and/or quarterly business reviews
• Maintain relationships with assigned key accounts on an Oceania level
• Assist branches to develop local account management structures
• Identify, research, and resolve customer issues using the computer system and overseas networks
• Organise/attend regular customer meetings between DSV key personnel and customers to facilitate service improvements and consolidate customer relationships
• Source new logo accounts and build relationships within the Oil & Gas sector
About You:
- Experience in international freight forwarding & account management/customer care
- Experience in managing and developing key accounts. Must possess at least 2 years of inside or outside customer care experience
Why DSV?