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Support Coordination

1 month ago

Thornbury, Australia Melbourne City Mission Full time

Summary

  • Competitive remuneration package with salary packaging benefits available 
  • Ongoing Full-time opportunity (or Part-time, 4 days a week)
  • Primary work location situated in Thornbury, with the possibility of Flexible Working Arrangements for applicants from the Eastern suburbs

​​​​About the Opportunity

We deliver high quality support coordination and specialist support coordination to people with a disability and their families. Melbourne City Missions operates its disability services under the National Disability Insurance Scheme (NDIS), Disability Act 2006 and Department of Health and Human Services (DHHS) legislation.
The Support Coordination team aims to facilitate outcomes for people with disability by adhering to the principles of a rights-based approach, delivered with respect and integrity by professionals with a high standard of customer service.

Support Coordination aims to build individual capacity to:

  • Navigate the NDIS system and educate on what supports can be funded;  
  • Support the participant to achieve their goals;
  • Link participants into funded and community supports;
  • Keep track of plan funding whilst empowering participants and families to make decisions in relation to who supports them and how their funding is used; and
  • Ensure cultural awareness and safety for participants. 

As a Support Coordinator at MCM, you will assist participants to work towards the identified goals in their NDIS plan by navigating the NDIS service system, making informed decisions and obtaining the resources and support they need and want.

About you

We are looking for someone who can:

  • Support customers to build capacity to coordinate their plans, negotiate appropriate support and services; and connect with community support and mainstream services in addition to disability specific clinical and community support.
  • Use local knowledge and sector expertise to increase opportunities for people with disability to be connected to local communities by providing holistic and comprehensive services. This includes assessments, implementing and reviewing plans and goal setting, monitoring progress, advocacy and referrals.

  • Provide expert advice and consultation to people with disability, their families and networks on the changing disability service landscape, relevant procedures, practices, guidelines and legislation, including advice regarding customer safeguards, quality expectations, and compliance.

  • Support the implementation and review of customer service agreements, outcomes, support plans, programs and services to ensure an appropriate standard of service, supervision, safety and support is provided.
  • Contribute to the maintenance of prescribed registers, reporting systems and client records ensuring the need to adhere to matters of confidentiality and diversity within a sensitive environment.

Benefits of working with MCM include:

  • Inclusive Employer by the Diversity Council of Australia
  • Attractive Salary Packaging benefits
  • Supportive learning and development environment
  • Culture of continuous improvement

Essential:

  • A tertiary qualification and/ or significant experience in working in the Community Services sector (Disability, Mental Health, Housing, Justice).
  • Experience and skills to work competently alongside people, families and relevant stakeholders in their local community to build capacity to participate in the community and manage some or all aspects of their plan.
  • Well-developed communication (both oral and written) skills with the capacity to prepare and complete reports and case notes in clear and concise language.
  • The ability to interpret information from other sources/documents and present information in a manner appropriate to the purpose and audience.
  • Demonstrated ability to identify, measure and report on client outcomes.
  • Well-developed interpersonal skills with the capacity to liaise effectively with a wide range of customers and service providers.
  • The ability to work autonomously and cooperatively as a member of a team.
  • Competence in data management concepts and the use of customer management systems to record and maintain client data accurately.
  • Strong organisational skills which includes time management, meeting KPI targets in relation to service delivery.

Screening Criteria

  • National Police check
  • Working with Children check
  • Valid Victorian Drivers license
  • Right to Work in Australia

Applications for this role close: 23 June 2024, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. For assistance with your application please email: recruitment@mcm.org.au

About MCM

We are a leading not for profit, purpose-driven organisation that offers a broad range of services in Early Years, Disability, Homelessness and Family Services, Palliative Care and Education.  

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. 

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