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Senior Application Support Analyst
4 months ago
Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down.
About the role
We’re seeking a Senior Application Support Specialist to provide operational support to a number of Transurban’s core systems.
You’ll join an innovative team that is responsible provides application and batch support for the key front-end technologies.
As our Senior Application Support Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.
Day-to-day, you will:
Provide 1st and 2nd level support activities including triage of issues, incident analysis, service restoration and service requests
Develop technical remediation plans and implementation of required actions to prevent the reoccurrence of technology incidents
Restore application services promptly and effectively
Lead technical remediation of incidents with external vendors and internal development teams
Run, chair and co-ordinate regular stakeholder meetings
Provide support on a 24x7 roster
This role will suit someone with a curious mind and transferrable skills and experiences, including:
Experience in applications support of mission critical systems at an enterprise level
Experience with one or more of the following - Unix and Microsoft Client / Server environment and networking, Salesforce, Mulesoft, Go Transverse, AWS, CC&B/SPL server administration, Oracle and/or Microsoft SQL Server RDBMS
Exposure to application administration tools
Exposure to ServiceNow or similar ITSM tools
Sound Microsoft Office skills, especially Word & Excel
Experience analysing & documenting application configurations and operational processes
With a career at Transurban, you’ll enjoy a range of benefits, including:
A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
Learning and development opportunities to support your career interests
Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
Share offers and insurance benefits
Social activities, community give-back programs and paid volunteer days
We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.
Ready to help us keep cities moving? Apply today.
Job Type:
PermanentClosing Date:
10-Aug-2024 0:00Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC