Team Leader
1 month ago
WOW Recruitment is looking for a Team Leader for our client based in Macquarie Park, working in the logistics space you will be working with some of the world largest companies. As a Team Leader you will be responsible for driving team activity in a hands-on role, while ensuing high standards are maintained with each client interaction.
- $90 – 100k plus Super
- Macquarie Park, minutes from the train station
- Free gym onsite
About you:
- Experience managing a small team, ideally 15 – 20 team members
- Ideally, experience within logistics, IT, Telco, or FMCG call centres
- Strong experience managing customer satisfaction, monitoring NPS or customer surveys
- Experience with retention and handling escalations, with a focus on customer satisfaction and successful outcomes
- Experience with managing staff one-on-ones, coaching, and development.
- A high-level attention to detail – taking pride in your work
- Ability to work in a fast-paced, deadline driven environment
The Perks:
- Work for a global organisation with a great team environment and culture.
- Enjoy free gym access
- Opportunity for an annual bonus based on performance
- Strong opportunities for career development
The Role
- Monitoring customer interactions to provide proactive updates to customers and solve problems.
- Coach and mentor team, driving activity and supporting staff with complex enquiries
- Handling escalation and driving successful outcomes for stakeholders
- Monitor team activity and KPIs
- Assisting team with booking, quotes, and customer enquiries
- Reporting on team activity and key metrics
If you are looking to fast-track your career as a Team Lead, click APPLY today and contact Jamie and the WOW Team.
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