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Help Desk Support

5 months ago

Cheltenham, Australia Conquest Personnel Pty Ltd Full time

The Company

This highly successful Family-owned business, who are in the field of technology and payment solutions are looking to add another great person to an already thriving Help Desk Team.
This wonderful growing business is highly supportive and provide a great company culture

This role will see you as the first point of contact to their long term and loyal list of clients.

The role:

  • Provide technical assistance and support to resolve technical issues over the phone
  • Provide regular escalation support to technical team and technical partners
  • Cooperate and liaise with technical team and share information across the organization
  • Develop/build working relationship with Next Payments' internal department
  • Liaise and coordinate with external third-party service providers to resolve issues
  • Raise cases for all activities capturing accurate description of incidents/issues
  • Follow-up all outstanding cases
  • Provide consistent and accurate information when responding to queries

Skills and Experience

  • Customer Service background - understand the importance of putting the customer first
  • You are a team player with exceptional communication skills
  • Have the technical aptitude to problem solve
  • Knowledge of computer management systems
  • Exceptional computer skills
  • Strong ability to transfer information, skills and knowledge

We would love to hear from you if you want to work in a close knit, supportive team

Please note for this role you must live in Australia and be a permanent resident

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