Flight Desk

**ABOUT US**

APT Travel Group - We are a world leading travel company, passionate about helping travellers explore cultures, experience places and connect with others, to live an enriched life.

**THE ROLE**

Based in our Cheltenham office in Melbourne, you will work within a highly engaged and social team. Given you already know the difference between LHR and LGW the following attributes will also assist you in coming to work at APT:

- Airline ticketing for Domestic and International airlines
- Liaising with airlines
- Maintenance of airline queues
- Processing & actioning airline refunds and reissues
- Assisting with booking queries
- Group ticketing
- Staff travel
- Dealing with Yield requests for passenger relocations
- Working to tight deadlines

**Competencies Required**
- A positive and enthusiastic approach
- Good time management skills and the ability to work productively in a fast paced environment
- Exceptional customer service skills
- Excellent communication skills both written and verbal
- High attention to detail
- A willingness to work autonomously and part of a team
- Personal travel experience would be held in high regard
- Experience in ticketing and fares is a must
- Competence with the use of Sabre
- Fares and Ticketing 1 & 2 accreditation

**OUR VALUES**

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- Better together - We are better when we connect and collaborate, valuing all opinions
- For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

**WHAT WE OFFER**
- Experience our premium products on familiarisation trips
- Flexible workplace culture with hybrid working model
- 4 weeks’ annual leave per year plus a bonus week if requirements are met
- Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation
- Wellbeing program and learning & development opportunities
- Highly engaged team and great company culture
- Onsite parking, close to public transports, shops and Southland

**APPLY TODAY