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ServiceNow Tech Lead

2 months ago


Sydney, Australia XPT Software Australia Pty Ltd Full time
  • Practical experience and exposure of implementing following ServiceNow applications/module/process:
    • ITSM
    • ITOM (Discovery and CMDB CSDM model)
    • Performance Analytics and Reporting
    • Software Asset management
    • GRC/IRM/TPRM/BCM
    • SecOps (Security Incident and Vulnerability Management)
    • Third Party B2B Integrations using REST and SOAP APIs
    • MID Server Setup and Administration
    • Service Graph Connectors for MS Intune and AWS Discovery
    • AWS Event based discovery
    • Platform upgrade and clone administration
    • ServiceNow Mobile Applications
  • Optimized ServiceNow implementation by analyzing business processes and recommending system enhancements.
  • Streamlined service delivery with the development of custom applications and workflows within ServiceNow.
  • Managed complex integrations between ServiceNow and third-party systems to improve data flow and automation capabilities.
  • Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.
  • Led cross-functional teams in the execution of strategic initiatives related to ServiceNow adoption across the organization.
  • Assisted clients in defining clear project requirements, translating them into actionable plans for successful solution deployment.
  • Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.
  • Collaborated closely with stakeholders at all organizational levels to understand their needs and tailor solutions accordingly within the ServiceNow platform.