Servicenow Engagement Manager

3 months ago

Sydney, Australia AC3 Full time

ServiceNow Elite partner - #4 Best Place to Work in Australia - Hybrid work
- High focus on customer transformation projects, through ServiceNow
- Various Industries, projects & modules (ITSM, SPM, GRC, ITAM, ITOM, HRSD)
- **ServiceNow Elite partner - #4 Best Place to Work in Australia - Hybrid work**:

- **High focus on customer transformation projects, through ServiceNow**:

- **Various Industries, projects & modules (ITSM, SPM, GRC, ITAM, ITOM, HRSD)**:

- **SYDNEY OR MELBOURNE**

**About the company**

AC3 is an Australian owned Multi-Cloud Solutions Provider with offices in Sydney, Melbourne and Auckland, servicing 1,200+ customers in AUS & NZ, across both private and government sectors.

Our expertise:

- Cloud and infrastructure
- Cyber security
- Software and data integration
- ServiceNow

We've been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family

**About the role**

Working with both internal & external customers, you will lead a team of BAs & Testers in charge of gathering requirements, redesigning processes, understanding the expected outcomes desired and truly championing best practice delivery.

As the ServiceNow Engagement Manager, you will truly be the voice of the customer in all aspects of delivery to ensure your team champion their requirements by enabling a customer-centric approach.
- Lead and coach the team to achieve team and organisational objectives.
- Proactively lead and mentor team members in meeting deadlines, setting customer expectations and jointly developing technical skills.
- Develop Standard Operating Procedures and processes for optimal delivery of services.
- Lead and contribute to solution design, estimation, and scoping of work for Projects & Tenders in collaboration with ServiceNow Solution Architects.
- Be able to identify ‘best fit’ solution options with regard to product architecture, functionality and existing constraints.
- Ensure the quality of work from the team is of the highest standards
- Promote AC3 ServiceNow capabilities through webinars, blogs, social media posts, and presentations at meetups and customer events.
- Contribute to the AC3 ServiceNow Roadmap as a technical & process SME.

**Skills & experience**
- Strong experience as a manager (3-5+ years)
- 5+ experience working in a business analysis role within IT Service Management (ITSM)
- Strong understanding of ITIL / SIAM with 3+ years of experience in ServiceNow
- Demonstrated experience managing and leading people.
- Ability to develop and implement systems, processes and procedures to enable effective utilisation of resources
- Demonstrated ability to develop and sustain constructive relationships with customers at varying levels of seniority.
- Skilled at diagrammatically representing processes, workflows, and ideas
- Excellent communication and interpersonal skills; ability to communicate with multiple stakeholders and peers across technical and non-technical
- Functional knowledge of ServiceNow Platform, ITSM, ITBM, ITOM, HRSD, SPM, CSM, SecOps, and PA.
- ServiceNow Implementation Certifications (ITSM, CSM, SecOps, ITBM, Custom Applications, ITOM)

**Benefits**
- Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputation
- Grow your career and leadership skills
- Varied engagements, environments and clients (corporate and government)
- Work with some of the brightest minds in the Industry
- Genuine flexible work environment (WFH & Office)
- Strong investment in training and upskilling and strong focus on internal promotion
- Mature team environment with a high level of engagement
- Location: SYDNEY or MELBOURNE
- Facilities for socialising and relaxing
- Lots of company social events
- "Me Days" ~ equivalent to 1 extra week of annual leave
- $175-$190,000 package per annum + benefits

**Culture**

As number 4 on Australia’s Best Places to Work list, it’s clear that culture is a top priority at AC3, and we approach business with family values. We keep it simple and live by our four ways of being:

- **Own It**: If I say I’m going to do it, I do it. And I give it my all.
- **Better It**: I take the current status quo and make it better.
- **Brave It**: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
- **Enjoy It**: I take my work seriously, but don’t take myself too seriously.

We’d love for you to experience the AC3 way for yourself

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