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Senior Manager Digital Applications Programs

1 month ago

Fortitude Valley, Australia Urban Utilities Full time

  • Permanent Full Time, 38hr week, Fortitude Valley based with hybrid and flexible working arrangements

  • Generous Salary & Salary Packaging options, including novated leases

  • Be accountable for leading the build, delivery and testing of Urban Utilities digital application programs

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionize the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

" We are transforming to ensure the next phase in our digital enablement is strategic and focused on enabling our organisation to perform, protect and serve our community in the digital age" - Martine Watson (CDIO)

Your opportunity:

Our Digital & Information group have an exciting opportunity for an experienced Senior Manager - Digital Application Programs to join our newly established Program delivery focussed, Digital Programs Team.

Digital & Information is responsible for digitally enabling Urban Utilities today and digitally transforming future capability to enable provision of digital services to our customers, community and people. The group is accountable to formulate and execute Urban Utilities’ digital & data strategy, deliver Urban Utilities digital portfolio and provide day-to-day operations of information technology (IT), operating technology (OT), data, and the Internet of Things (IOT), including security, infrastructure management, system administration, network operations, and support services.

Reporting to the General Manager Digital Programs, the Senior Manager Digital Application Programs is accountable to lead a number of teams responsible for the successful build, delivery and testing of Urban Utilities applications related programs inclusive of all digital portfolio, digital transformation and service enhancements across information technology (IT), operating technology (OT), data, and Internet of Things (IOT) environments, ensuring exceptional digital service experiences are delivered to Urban Utilities people, functions and customers.

Leading a diverse team of professional and operational staff, this role is responsible to implement Urban Utilities digital and data strategy in a cost-effective way that optimises business outcomes, employee experience and minimises impact. You will do this through the delivery of high-quality digital application transformation programs that are reliable, resilient, align with business objectives/priorities, modernise and integrate with the technology architecture and operations and ensure compliance with regulatory obligations and critical outcomes.

In doing so you will take responsibility for the application program delivery, inclusive of security and data risks, working closely with colleagues as needed. You will lead and advise key stakeholders in process reviews, streamlining and automating for efficiency of process delivery to enhance user experience and reduce costs. You will ensure the operational and business readiness of all application programs to ensure they are fit for handover to the D&I operations team, and that business teams are ready and equipped to use the application.

Success in this role will be measured by how well digital application transformations are delivered within time, cost and quality across Urban Utilities information technology (IT), operating technology (OT), data, and the Internet of Things (IOT) environments.

About you:

  • Bachelor's degree in Program/Project Management, Computer Science, Business/Management, or Engineering, with significant industry knowledge and experience.

  • Agile, PRINCE2, or PMBOK certification is advantageous.

  • Significant demonstrated experience in IT program management, leading teams to deliver complex solutions.

  • Strong knowledge of digital technologies across ICT, OT, data, and IoT domains.

  • Proficiency in ITIL.

  • Extensive experience with human-centered design, service design, and agile project delivery.

  • Experience in implementing digital transformation, organizational change, and fostering digital culture and capability development.

  • Strong financial management skills, including budgeting, forecasting, and cost reduction planning.

  • Proven experience running a similar multi-function unit in a large organisation, ideally with a customer centric model. This in particular applies to these domains:

  • Engaging with stakeholders to identify business requirements.

  • Ensuring compliance with relevant regulations and leading innovation in the technology space.

  • Leading, managing and directing a team of professionals in the design of end-to-end solutions in a complex environment.

Performance of ‘on call’ duties are an inherent requirement of this role. This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfill the requirements of the position. The days, times, duration and frequency of on call arrangements may be subject to change, including at short notice, as required by Urban Utilities’ operational needs as applying from time to time. At all times whilst on-call, you must be fit for duty, contactable, and able to respond, including the ability to physically attend if required, to the operational needs of the business within a reasonable timeframe and in a safe manner.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

  • Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you

  • 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

  • Generous Salary Packaging options, including novated leases

  • Corporate discounts across Health insurance, technology and more

  • Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au

Advertising Closes 8th December