Application Support Analyst

5 months ago

Fortitude Valley, Australia Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About us**

Through local expertise and global scale, we at **Global Payments **Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.

As pioneers within the Australia and New Zealand payments landscape, **Eway **is a leading business-to-business ecommerce provider and **Ezidebit **a digital recurring business-to-consumer payments processing platform.

**About the role**

As a member of the Application Support Team, the role will assist with diagnosis, remediation and resolution of production issues, liaising with internal Client Support, IT Operations and Development teams where necessary. The role will also involve engaging external schemes and technology partners to support high volume transactions systems.

Other key areas of responsibility will include:

- Assist software partners, developers, and integrated clients with integration issues, technical upgrades, and service migrations;
- Support cloud-based API's, Routing, and Payment Gateway Services;
- Manage the setup and configuration of new clients during onboarding;
- Ensure the stability, accuracy, and integrity of integrated payment systems;
- Deploy enhancements, hotfixes, and patches without client impact;
- Monitor client requests and escalate when necessary;
- Provide internal user support, including reporting and resolving functional issues;
- Participate in after-hours on-call support rotation as needed.

**About you**

**Global Payments **is committed to Diversity, Equity, and Inclusion (DE&I), with our vision to be Champions of Inclusion. We are looking for a teammate who believes in this vision, engages in our collective culture and strives to understand our customers, their needs and solutions that contribute to their success. A team mate that collaborates, partners and can stand with us.

You will also bring the following skills and experience:

- A tertiary qualification in Information Technology or equivalent;
- Minimum of 3 years of commercial experience in general IT;
- Knowledge of DBMS technologies such as Oracle/Microsoft SQL Server;
- Experience with PL/SQL programming;
- Ability to acquire a broad understanding of integration architectures and APIs;
- Knowledge and/or experience with XML, SOAP, REST, and Web Services;
- Familiarity with the software development lifecycle and ITIL practices;
- Proficient in process analysis, problem-solving, and troubleshooting skills;
- Exposure to enterprise software solutions would be advantageous.

Desirable skills and experience include:

- Experience with cloud-based technologies such as AWS and Azure;
- Knowledge of other programming frameworks such as.NET, C#;
- Experience working in Agile/Scrum methodologies.

**Our benefits**

**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.**

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a **flexible working **rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of **wellbeing resources **we offer, use your breaks and your leave including **Birthday Leave.**

We provide a first class **employee assistance program **that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer **12 weeks paid parental leave **for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for **Extravaganza and Team Appreciation Days **, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via **Reward and Recognition Programs **such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two **Days of

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