ICT Systems Engineer
Found in: Talent AU C2 - 2 weeks ago
MMA Offshore is a leading provider of marine services globally. With our fleet of modern offshore vessels and our marine, subsea and project logistics expertise, we deliver pioneering blue solutions to support energy and offshore renewables projects, governments, and coastal infrastructure around the world.
At MMA, you will join a diverse, experienced, and forward-thinking team of global marine professionals. Whether onshore or offshore – we empower our team to build an exceptional career amongst our industry’s top marine professionals and technical experts.
By joining Team MMA, you can expect:
- Global collaboration opportunities
- To work on industry-shaping projects
- Flexible career development
- A strong company culture
MMA Offshore offers an exciting opportunity for a proactive Level 3 ICT Systems Engineer to join our Information Services division. Reporting to the ICT Infrastructure Lead and collaborating with top-tier teams, this role will provide ICT expertise for deploying, supporting, maintaining, configuring, and troubleshooting company systems and network infrastructure.
This full-time permanent position will work from our Perth CBD office with occasional travel to support project mobilisations as required.
Key Responsibilities:
- Collaborate as a strategic business partner between operational divisions and the ICT team to guarantee the ICT control framework is implemented safely, securely, and effectively. Design and deliver fit for purpose ICT solutions for MMA’s offshore operations.
- Work closely with the service delivery team, end users, and operations divisions to understand operational and project requirements to design and deliver fit for purpose ICT solutions.
- Provide level 2 – 3 response and support to Incidents, Problems and Service Requests to ensure the continuity of information services. This includes working with internal support terms and/or external service providers as required.
- Ensure established SLAs are met.
- Identification of and suggestions for possible improvements on procedures and methods
- Provide tertiary and escalated backup and support services from the ICT Helpdesk function.
- Application, software, hardware, and network incidents are rapidly diagnosed, understood, an action plan for resolution is put in place, and managed as per established processes.
- Ensure all Service Requests contain the appropriate level of managerial approval where applicable.
- Be a source of contact between the helpdesk and infrastructure deliverables both onshore and offshore.
- Understand the operational and project requirements and translate these to ICT solutions within the ICT governing framework parameters.
- Support the provision of cellular and satellite communication systems offshore, and provide troubleshooting of escalated system and equipment faults.
- Work with external vendors and suppliers to understand current and new market trends in relation to communications technology and ICT systems and networks.
- Provision of network support, troubleshooting of system and equipment faults.
- Successful co-ordination and installation and configuring of hardware, software, systems, networks, printers, and other peripherals.
- Develop ICT project activity plans and documentation which supports operational divisions and project delivery (mobilisations, demobilisations, deployments, migrations, upgrades etc).
- Research, development, and testing of new and innovative technology platforms which will aid in operational excellence, differentiation, or additional services to our customers.
- Compliance with the company Information and Security Management System (ISMS).
- ITIL Certification or relevant experience.
- Relevant Tertiary or Industry Certified qualifications.
- Relevant experience in a similar role (4 years minimum).
- Excellent communication and customer service capabilities.
- Demonstrated technical expertise with:
- Windows Desktops & Servers
- Active Directory / Entra (essential)
- Office 365 administration including Intune
- TCP/IP networking skills (essential)
- Computer & Mobile Hardware
- OT Systems and Network interfaces to IT
- Security principles
- Palo Alto Firewalls (highly desirable)
- Prisma SDWAN
- Virtualisation (VMware, HyperV, VDI)
- Veeam Backup
- Storage Area Networks (PureStorage)
- Aruba Networks
- Cisco
- Excellent analytical and problem-solving skills to enable effective identification and resolution of IT related issues.
- Understanding of Microsoft Licensing models.
- Proficiency with Microsoft Office suite, particularly MS Excel and Visio.
- Understanding of ITIL Service Management.
- Effective verbal and written communication skills.
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