Ict Systems and Services Trainer

2 weeks ago

Perth, Australia DevelopmentWA Full time

We are DevelopmentWA - Western Australia’s land development agency, working on industrial, commercial, and residential projects. Our work is diverse and state-wide, developing land for sustainable communities, prosperous industries and resilient regions.

Our portfolio includes the development and management of some of WA’s most iconic residential, commercial and industrial projects both within the metropolitan area, and regional areas of our state. Projects including Elizabeth Quay, Alkimos, Ocean Reef Marina the Australian Marine Complex, Subi East and Broome.

We are committed to innovation and sustainability across all of our operations, including a plan to transition to net zero ‘scope 1 and 2’ emissions by 2025.

At DevelopmentWA our vision is “Shaping our State’s Future”, and that’s exactly what you’ll be doing by joining the team at DevelopmentWA.

**Role Summary**:
This position primarily provides a customer-centric first and second-line support function to the workforce across DevelopmentWA which includes support, education and guidance in the deployment and maintenance of computer infrastructure, software, voice communication, audio visual technology and information systems.

This position is responsible for developing a training matrix across the business for internal systems ensuring staff are trained on critical processes and systems. This will involve delivering both online and classroom style training as well as sourcing or creating, the course content.

**Responsibilities and Accountabilities**:

- Develop a Training Matrix to understand the businesses training needs which is aligned to roles and responsibilities across the business
- Develop standard templates for all training material
- Work with the Management team to support the ICT Communication and Training Strategy
- Maintain and update training register and user participation records
- Ensure regular courses are offered on core system and key processes
- Assisting in the development, refining and documenting of knowledge, processes and procedures as they relate to the items above.
- Deliver induction and ad-hoc training for key information systems, software and services
- Provide backup for other ICT staff when training is required
- Ensure all training material shows a clear link to business process and owners.

**About you**:

- Proven work experience in ICT customer support and a strong understanding of Windows operating systems, desktop software and hardware, and SOE deployments.
- Knowledge and experience with a core business system or ERP solution.
- Clear written and verbal communication skills with the ability to competently engage with a diverse range of individuals across all levels.
- Ability to create interesting SCORM Compliant Training Material
- Ability to learn systems fast and liaise with the staff to ensure their needs are met.
- Proactive approach to problem solving and a commitment to providing a high level ofcustomer service.
- Strong communication and interpersonal skills including the ability to provide a high level of customer service.
- Cert IV in training and assessment would be highly regarded.

**What we offer**:
As well and working on a diverse portfolio of projects, you will also enjoy a number of benefits such as:

- Flexible working arrangements, including hybrid work.
- An organisation that is committed to sustainability, including a transition to net zero carbon emissions.
- Study Assistance and professional development opportunities.
- End-of-trip facilities.
- An active social club and paid volunteering opportunities
- An agile and progressive workplace culture built on our core values of Brilliance, Alliance, Courage and Integrity

**Are you ready to help shape our state’s future?**

To apply, please submit your resume and cover letter addressing the listed success factors and why you are suited to this opportunity by **9am Monday 19 February 2024.**

For further information about the opportunity, please contact Geoff Dixon, Systems and Services Manager on (08) 6200 4412.

**Our commitment to equality and diversity**:
At DevelopmentWA we are committed to building an inclusive workplace which promotes equity, values, diversity and provides fulfilling employment opportunities for people of all backgrounds and abilities.

We welcome all applicants from priority groups including Aboriginal and Torres Strait Islander People, people with disabilities, people from culturally diverse backgrounds and mature age workers.

Agency CV’s will not be considered.

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