Client Service and Operations Analyst

6 months ago

Sydney, Australia Anton Murray Consulting Full time

Sydney
Asset Management
Permanent

Our client provides a technology platform that can be utilised by third party capital raisers to facilitate investor aggregation and provide administration services across the full lifecycle of their investment. They’re a rapidly growing organisation with a vision to make alternative assets more accessible to investors by using their market leading technology and highly adept team. it provides wholesale investors direct access to a diversified range of alternative investments across a broad range of asset classes.

High growth has facilitated the need for some graduates (with 1- 3 years’ experience) to the join the organisation’s Operations team. This is a newly created role to cover client service support, operations and investor relations for clients. 

  • This role is focused on being the contact point for clients (fund managers , hedge funds, private equity funds, property funds) for queries, tech / platform support and any operational needs.
  • Looking for someone with great client services skills, strong communicator, empathetic but helpful and again proactive in managing solutions and follow through.
  • This position will gain invaluable experience across end-to-end operations within the funds administration business and tech platforms, with an emphasis on Investor Relations and Client services for fund registry, platform, and fund admin queries.

Key Responsibilities:

  • The role will involve the following operational roles and responsibilities:
  • Assist in administering all aspects of the platform via online administration tools.
  • Ensure end-to-end completion of requests by the clients within my allocated list of funds. 
  • Cultivating strong relationships with both internal and external parties, particularly the fund manager representatives. 
  • Take inbound calls and emails from Fund Managers and Investors.
  • Completion and monitoring of allocated queue of funds to service
  • Ensuring processing and enquires are completed from beginning to end.

Desired Qualifications and Attributes

  • This role will ideally be filled by a recent graduate, with a degree in finance, or a related discipline.
  • Tech savvy and comfortable with online business tools. 
  • 1-3 years prior experience in financial services – ideally within Alternative investments 
  • Fast learners – the platform is custom developed, so you need to learn from scratch. 
  • Enthusiasm, High attention to detail, initiative, and accountability.
  • Well organised and structured approach to working. 
  • Great attitude and a team player.

The role will pay between $65-80k + super, dependent on relevant years of experience.  

 Open to full visa holders only as it is permanent and cannot sponsor.

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