Client Support Analyst

8 months ago

Sydney, Australia GTreasury Full time

**Client Support Analyst (Remote)**

**Summary**:
GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. With enterprise clients spanning North America, EMEA and APAC, GTreasury is headquartered in Chicago with offices in London, Zurich, Sydney and Manila.

**What You Will Do**:

- Act as Tier 1 support for all client related issues (both internal and external)
- Efficiently and competently troubleshoot and resolve issues in a timely manner
- Work with teams of Account Managers, Solutions Team members and TechOps if issues are complicated and require internal resources to resolve
- Become intimately familiar with how clients are set up using the client support handover documents as reference
- Manage RSA and Symantec credentials
- Troubleshooting Payment Format/Extract Issues
- Troubleshooting Connectivity Issues (both inbound and outbound)
- Troubleshooting Alliance Lite 2 Issues
- Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support
- Pursues a program of self-development through the use of selected reading, seminars, as well as participation in continuing education both via internal and external resources
- Identifies and communicates possible improvements in the work process for clients and peers
- Performs other duties as assigned by immediate supervisor or upper management

**Knowledge & Previous Experience**:

- Experience working in technical customer service or technical environments supporting complex software solutions preferred
- Strong understanding of financial theory, treasury, banking or accounting practices preferred
- Experience with configuration management tools (RSA/Symantec) is nice to have
- Experience with SQL queries and reporting tools is nice to have
- Sound general technical experience and applicable knowledge

**Personal Qualities**:

- Strong orientation towards systems, process improvement, and task automation
- Interpersonal skills to help them nurture client relationships and work with cross-functional teams
- Ability to think critically, solve problems and propose solutions
- Self-starter who can independently multi-task, efficiently prioritize tasks, and drive projects to completion
- Highly organized and able to work in a fast-paced environment
- Meticulous attention to detail and accuracy in work
- Excellent verbal, written, and interpersonal communication skills

**Education Requirements**:

- Bachelor’s degree in Accounting, Finance or related field preferred
- Enrollment in CFA, CTP or other professional program a plus

**What You Will Get**:

- A high impact, high visibility role at a growing SaaS company that values personal growth, accountability, and the concept of “good work.”
- This is a great opportunity for someone who wants to build a career in the Saas Fintech space. The Client Support Analyst role serves as a great training ground and launchpad into different areas of the business.
- A culture of open collaboration and problem solving.
- An empowered role on the finance team, responsible for driving accurate financial result visibility.
- Great benefits, culture, and the ability to work remotely.

**About GTreasury**:
GTreasury believes there is opportunity in complexity. We connect treasury and finance teams with industry-leading experts, technology solutions and untapped possibility. By simplifying complexity, teams can unleash their organization’s potential to gain strategic advantages and grow. GTreasury helps organizations reach that potential by connecting treasury and digital finance operations through a world-class SaaS treasury and risk management platform and integrated ecosystem where cash, debt, investments, and exposures are seamlessly managed within the office of the CFO. GTreasury delivers intelligent insights, while connecting financial value chains and extending workflows to third-party systems, exchanges, portals, and services. Headquartered in Chicago, with locations serving EMEA (London) and APAC (Sydney and Manila), GTreasury’s global community includes more than 800 customers and 30+ industries reaching 160+ countries worldwide.

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