Aladdin Client Services, Operations Analyst, Sydney

6 months ago

Sydney, Australia BlackRock, Inc. Full time

**About this role**

**Team Overview**:
Aladdin Client Services role is part of the Aladdin Product Services within Aladdin Client Business. Aladdin Client Business' mission is to provide BlackRock with the best risk analytics and investment management platform, as well as to use this platform to offer a variety of tools and services to other large institutional investors. The Aladdin Client Services provides front line client services and training for Aladdin, BlackRock's proprietary Investment and Trading management system.

**Job Purpose/Background**

Every day, the Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients' businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy.

**Our team is known for**
- Deliver exceptional customer service to users, every time
- Solve difficult problems by providing innovative solutions
- Collaborate with others because we know we can do more together
- Figure out what needs to get done and then do it
- Learn every day, question everything, and embrace change
- Foster a fun, innovative team atmosphere

**As an Analyst you will**:

- **Answer questions and help our clients run their businesses on Aladdin**: You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin.
- **Use technology to solve problems**: Use technical skills (like SQL, UNIX, Python) to ensure the accuracy of large analytical data sets, automate processes with scripts and efficiently query information from a vast database.
- **Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product**: We believe that the best customer service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than dealing only with issues that are brought to our attention.
- **Work on a global team, with a local presence**: Our support model follows the sun -if a market is open somewhere in the world, so are we You will get to work with teams across the world, while still engaging with a vibrant local team.

**Key Responsibilities**:

- Develop expertise and answer client queries across the areas of Cash and Position reconciliations, Derivative Operations, Corporate Action processing and other workflows in the Investment Operations space.
- Build strong working relationships internal stakeholders and cross regional teams while communicating and explaining new Aladdin capabilities to clients.
- Work with product experts to resolve level 2 inquiries and provide detailed information to the clients.
- Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product.
- Constantly evaluate systems, processes, and procedures, and make recommendations for improvement.

**Knowledge/Experience**:

- 1-3 years of experience in financial services industry in the operations domain
- Experience in a client facing domain would be an added advantage
- Excellent problem-solving, critical-thinking skills and an ability to identify problems, design and articulate solutions and implement changes
- Knowledge of financial products in Fixed Income, Equities, Private market, and Derivatives.
- Knowledge of third party confirmation/settlement platforms would be a plus
- Knowledge of SQL, UNIX, APIs would be a plus
- Able to develop good working relationships with stakeholders
- Demonstrated success in a high-paced environment

**Qualifications**:

- Degree in Finance, Engineering or Technology would be preferred

**Competencies**:

- Excellent communication and presentation skills in English; very client service focused
- Strong analytical skills, attention to detail, a strong work ethic
- Must be detail orientated, possess initiative, and work well under pressure
- Be able to work and deliver under mínimal supervision/independently

EarlyCareers

**Our benefits**

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

**Our hybrid work model**

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the

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