AWS Incident Response Support Engineer, AWS Incident Response

5 months ago


North Sydney, Australia Amazon Support Services Pty Ltd Full time
AWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to improve the tooling and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events to drive improvements to the tooling. It's an exciting time to join our team as we are rapidly growing and expanding our oerings.
As a Senior Support Engineer on the TechOps team your mission is reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure. You will direct the resolution of high visibility incidents by leading conference calls and teams across the globe. You will mentor others, helping them grow their incident management skills. You'll dig into data to identify trends, and will propose and drive projects so that the next event is shorter or avoided entirely. Your work will make an impact across all of AWS with executive level visibility. If interested, you'll also have the opportunity to grow your coding skills by taking on development projects matched to your ability level. If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join.

Key job responsibilities
• Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Participate in Agile sprints to evolve business processes and technologies
• Create and review documentation; design new standard operating procedures
• Mentor peers in your areas of technical and operational strength

BASIC QUALIFICATIONS

- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- 3+ years of technical support experience

PREFERRED QUALIFICATIONS

- Knowledge of UNIX/Linux operating system

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:


  • Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    About the RoleThis is a pivotal opportunity to join Amazon Web Services (AWS) as a Support Engineer in our AWS Incident Response team. As part of this role, you will be responsible for reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure.Our team works closely with software, hardware, and network engineers, supply...


  • Sydney, Australia Amazon Full time

    DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...


  • Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    About the Role: We are seeking a highly skilled AWS Cloud Incident Support Specialist to join our team. This is an exciting opportunity to work with one of the leading cloud service providers in the world, Amazon Web Services (AWS).In this role, you will be responsible for driving the resolution of large-scale customer impacting issues as part of a team...


  • North Sydney Council, Australia Amazon Support Services Pty Ltd Full time

    About UsAt Amazon Support Services Pty Ltd, we strive for excellence in delivering high-availability services to our customers. Our Incident Response team is at the forefront of this mission, working tirelessly to minimize the impact of customer-facing issues.Job DescriptionWe are seeking a Senior Support Engineer to join our TechOps team. As a key member of...


  • Sydney, New South Wales, Australia Amazon Full time

    About the Role:We are seeking a highly skilled Support Engineer to join our AWS Incident Response team. This is an exciting opportunity for you to make a significant impact on the high availability of Amazon Web Services.As a Support Engineer, you will be responsible for reducing the duration, frequency, and impact of issues within the AWS and Amazon...


  • Sydney, New South Wales, Australia Amazon Full time

    Role SummaryAmazon’s Security Operations Center (SOC) PhysOps team is looking for a skilled Security Engineer to join our global response team. As a Security Engineer in PhysOps, you will be responsible for driving physical security incident response across AWS, spanning multiple domains.Key ResponsibilitiesOwn and manage in-flight security issues to...


  • Sydney, New South Wales, Australia Amazon Full time

    Job OverviewWe are seeking a highly skilled Incident Response Specialist to join our AWS Incident Response team. This role will play a critical part in ensuring the high availability of Amazon Web Services.About the RoleAs an Incident Response Specialist, you will be responsible for reducing the duration, frequency, and impact of issues within the AWS and...


  • Sydney, Australia Amazon Full time

    DESCRIPTIONAWS is looking for a Security Engineer to join the Cloud Response team in Australia. The team manages the security and availability of AWS Cloud services. We operate on the ‘AWS’ side of the Shared Responsibility Model to ensure “Security of the Cloud” and to protect our customers. This role requires engineers to work tactically with both...


  • North Sydney Council, Australia Amazon Corporate Services Pty Ltd Full time

    About the RoleWe are seeking a skilled and experienced security leader to join our team as a Cloud Security Manager for Incident Response. This role will involve leading by example, innovating and solving complex security challenges at scale, orchestrating strategy and direction, roadmapping planning, and project execution scheduling.Key ResponsibilitiesLead...


  • Sydney, New South Wales, Australia Amazon Full time

    AWS is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.As a Cloud Infrastructure Specialist on the AWS Incident Response team,...


  • North Sydney Council, Australia Amazon Corporate Services Pty Ltd Full time

    Job DescriptionAs a Cloud Security Manager, you will play a critical role in building and managing services that drive and automate the mitigation of incident response across all Amazon Web Services (AWS). You will lead software development engineers, security engineers, and program managers to develop innovative security solutions at an unprecedented...


  • Sydney, Australia Amazon Full time

    DESCRIPTIONAWS is looking for a Security Engineer to join the Cloud Response team in Australia. The team manages the security and availability of AWS Cloud services. We operate on the ‘AWS’ side of the Shared Responsibility Model to ensure “Security of the Cloud” and to protect our customers. This role requires engineers to work tactically with both...

  • Security Engineer

    1 month ago


    Sydney, New South Wales, Australia Amazon Full time

    Job DescriptionWe are seeking a highly skilled Security Engineer to join our team and contribute to our incident response efforts. As a key member of our team, you will work closely with our security engineers to identify, contain, and remediate security incidents that may impact our business.Key Responsibilities:Respond to security incidents and coordinate...


  • Sydney, Australia Amazon Full time

    DESCRIPTIONAmazon is seeking for a qualified Security Engineer to join our innovative, high energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney. SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard...


  • Sydney, Australia Amazon Full time

    DESCRIPTIONAmazon is seeking for a qualified Security Engineer to join our innovative, high energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney. SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard...


  • Sydney, Australia Amazon Full time

    DESCRIPTIONAmazon Web Services is looking for a Security Engineer to join the Security Operations Center (SOC) Physical Operations (PhysOps)Team. PhysOps drives physical security incident response across AWS spanning a range of physical, logical, and technical domains.At AWS, we obsess over our customers and maintaining their trust. To earn that trust in an...


  • Sydney, New South Wales, Australia Amazon Full time

    About the RoleAmazon is seeking a highly skilled Cybersecurity Expert to join our team and work within the Security Incident Response Team (SIRT) in Sydney.Job SummaryWe are looking for an experienced Cybersecurity Expert to respond to security events, conduct analysis of threats, and provide security services to safeguard sensitive data.Main...


  • Sydney, Australia Cisco Full time

    At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most significant to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and sophisticated with technology that simply works.At Meraki, you will be a part of a...


  • Sydney, New South Wales, Australia The Decipher Bureau Full time

    Cloud Security ProfessionalWe are seeking a skilled Cloud Security Professional to join our team at The Decipher Bureau. This role offers the opportunity to work in a dynamic and collaborative environment, where you will have the chance to learn new technical skills and contribute to the development of cloud security capabilities.About the RoleAs a Cloud...


  • Sydney, Australia Cisco Full time

    At Cisco Meraki, we are known for simplifying technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our technology architecture is changing the face of networking and making cloud-managed IT a reality. Our employees' groundbreaking ideas impact everything we do. Here,...