Claims Consultant

1 month ago

Adelaide, Australia Marsh Pty Ltd Full time

Marsh is seeking candidates for the following position based in its Adelaide office:

Claims Consultant

What can you expect?

JLT Risk Solutions Pty Ltd are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia.  We’ve developed a unique method to provide risk financing and management solutions for Local Government clients.  JLT works with mutual funds and demonstrates the ability to work innovatively with our clients to produce effective solutions designed to protect their assets, people, and community.  We proudly service over 500 Local Government organisations across Australia.

The purpose of this role is to provide superior and professional claims service to Echelon Claim Services Customers and Stakeholders, whilst utilising the services of external providers (Repairers, Assessors, and Legal representatives). Servicing General claims (for motor, property, etc).

What is in it for you?

  • Leading training and development program
  • Professional environment where your career path really matters and is supported in our global organisation
  • Great team environment with energetic and supportive colleagues
  • Genuine work life balance

In this role you will be responsible for:

  • Manage and administer new claims, including liaising with Customers, Repairers/Suppliers and Other Parties
  • Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
  • Assist, as required, Divisional Manger with the preparation, monitoring, and analysis of claims data.
  • Identify and pursue all opportunities of recovery.
  • Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures and policies, which meet Quality Assurance and service standards.
  • Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers and Assessors.
  • Provide claims support and information and operate in a team environment

We would like you to have:

  • Good customer service
  • Excellent Communication and Interpersonal skills
  • Decision making skills
  • Ability to work well within a team
  • Ability to work unsupervised
  • Capacity to recognise trends and anomalies of claims data

What makes you stand out:

  • Experience in end-to-end Motor and/or Property claims
  • Knowledge of the recoveries process
  • An understanding of Covers and policy wordings

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal record check prior to commencement of employment.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

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