Guest Service Agent

1 month ago

Fortitude Valley, Australia Lancemore Hotel Group Full time
  • Be part of our fun, supportive  team
  •  Casual role 
  • Flexible shifts and hours
  • Competitive salary, excellent work conditions and employee discounts 

 Join Brisbane’s only street art Hotel and deliver superior customer service at our Front Office desk to our guests throughout their stay.

 

 

ABOUT THE ROLE:

  • Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand
  • Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
  • Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
  • Coordinate with other departments
  • Answer and dispatch both incoming external and internal calls
  • Maintain sufficient knowledge of all room rates and available packages
  • Follow up on all guest requests and complaints
  • Be a key part of the guest experience, interacting wherever and whenever possible

 ABOUT YOU:

  • Have a desire to genuinely help people
  • Front Office/reservation experience preferred but not essential
  • Success in a similar role preferred but not essential, we are employing on attitude not just experience
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional interactive social skills
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays 
  • Positive mindset and a can do attitude

 

ABOUT US:

 

The Constance Hotel:

Ideally situated in the heart of Fortitude Valley is Brisbane’s only street art hotel, The Constance. This boutique hotel propels you into a realm of playful contrasts, where a sleek inner-city location fuses masterfully with an edgy design. Mixing striking artwork with suave finishes, The Constance features 65 boutique rooms, flexible meeting spaces, gym, and a rooftop bar.

www.theconstancehotelfortitudevalley.com.au

 

 

Why work for Lancemore Hotels?

A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

  • We strive on constantly growing and seeking approaches to be better in everything.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

 

Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position.


If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established Boutique Hotel brand and supportive team, then...

 

 

CLICK THE 'APPLY NOW' BUTTON OR

Contact us at 

 

 

 Our Values

Fun |  Authentic Hospitality | Caring | Ownership Mindset  | Performance | Growth

 

 

Follow us on LinkedIn

 

 

 

Job Reference Code:GSAC012024

 

 

 

 

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