Guest Service Agent

3 weeks ago

Fortitude Valley, Australia QLD Full time

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**Welcome to your Whimsical Oasis.**

Situated in the heart of Brisbane’s Fortitude Valley lies **Ovolo the Valley**. Inspired by the eclectic culture and iconic history of the surrounding neighbourhood, Ovolo the Valley draws guests into a whimsical oasis of colour and art, with surprising hints of quirkiness, custom wallpaper, eccentric furniture, and illustrations curated throughout all its spaces. Designed for effortless living, Ovolo the Valley features 103 guest rooms, Tel Aviv-inspired Restaurant ZA ZA TA and bar KAZBA, multiple event spaces, and a rooftop pool.

From booking to check-out and beyond, as our **Guest Service Agent (Wonder Maker**) you’ll be responsible for delivering on our promise of providing effortless and effervescent experiences for our guests. Your contagious enthusiasm teamed with your obsession with taking care of our guests will fill our lobbies with a special kind of sparkle that’ll keep people coming back for more.

**The Gig**
- You light up a room - You will be the face of the hotel on front desk.
- Bring it Attitude, willingness and happiness
- Scrub up nicely? Be yourself and be presentable
- A personality is needed, come & play
- Knowledge in IT stuff, Front Office systems essential.
- a full drivers license is essential

**What you'll get...**
- Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia - bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

Ovolo is passionate about creating and curating effervescent and effortless experiences for our guests. We are searching for curious self-starters with a genuine interest in people.

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