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Guest Service Agent

3 months ago

Fortitude Valley, Queensland, Australia Ovolo Group Full time

Founded in 2010, we're an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia.

Over the years we've grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever.

We've never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd.

It's what we're famous for. It's what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It's everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.


And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people.

Just the way they are. At Ovolo, we want you to be yourself. It's what keeps us from swimming in the 'sea of sameness. That's why here we've ditched the tired old 'corporate scripts' and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We're after you with all your you-ness.

Your Hotel - Ovolo The Valley
Welcome to your Whimsical Oasis.

Situated in the heart of Brisbane's Fortitude Valley lies
Ovolo the Valley.

Inspired by the eclectic culture and iconic history of the surrounding neighbourhood, Ovolo the Valley draws guests into a whimsical oasis of colour and art, with surprising hints of quirkiness, custom wallpaper, eccentric furniture, and illustrations curated throughout all its spaces.

Designed for effortless living, Ovolo the Valley features 103 guest rooms, Tel Aviv-inspired Restaurant ZA ZA TA and bar KAZBA, multiple event spaces, and a rooftop pool.


The Gig


From booking to check-out and beyond, as our
Guest Service Agent (Wonder Maker) you'll be responsible for delivering on our promise of providing effortless and effervescent experiences for our guests.

Your contagious enthusiasm teamed with your obsession with taking care of our guests will fill our lobbies with a special kind of sparkle that'll keep people coming back for more.

This is a
Full-time position and will require flexibility within availability.

Your responsibilities will include but not limited to:

  • Greeting guests as they enter the hotel
  • Checking in & out guests
  • Modify and adjust guest bookings accordingly
  • Promote the hotel and all it has to offer
  • Make suggestions to guests from your knowledge of the area
  • Supporting the Front Office management team in ensuring a smooth running of hotel operations

About you
At Ovolo, we are all about YOU.

We provide a fun and exciting environment and all we ask is that you give us your dedication to our brand and most importantly, your team You have a strong passion for customer service and ensuring ultimate customer satisfaction.

We want you to be the reason the guest returns to the hotel and boasts about it to everyone Ideally you will have previous front office experience, however if you have the right bubbly personality, we want to hear from you

What you'll get...

  • Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia bring your personality and sense of fun to work and the most amazing team to work with.
  • Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
  • Receive Hotel benefits in rooms and our fabulous F&B outlets
  • Stay Fit and Fabulous; be involved in our Wellbeing Programmes
  • Develop relationships and make a difference to other people's lives through our Community Programme
  • Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent