Senior Hardship Officer

2 weeks ago

Parramatta, Australia HSBC Full time

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Join a high performing financial hardship team where you will manage a portfolio of accounts by guiding our customers to resolving their financial problems. Your dedication to the customer experience will be evident through your ability to provide financial solutions in an empathetic but effective manner.

Your main responsibilities will be:

  • Managing a portfolio of accounts of customers who are seeking financial assistance on their credit cards and home loans.
  • Understanding customers financial situation to provide a solution that assist the customer in getting back on track.
  • Demonstrating empathy and understanding for customers who are going through financial difficulty and vulnerability.
  • Co-ordinating payment arrangements where required.
  • Participating in ongoing training and development plans.

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