Senior Manager Claims
2 weeks ago
Senior Manager Claims & Club Assist - Club Marine | Victoria Bayside and Melbourne CBD
-
Melbourne CBD with relocation to Victoria Bayside
-
Full-time permanent opportunity with great staff benefits
-
Hybrid and Flexible working arrangements
Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. We’ve been providing an outstanding boat insurance claims service to boaties of all kinds for more than 50 years. When you work at Allianz, your part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.
We are looking for a dynamic and enthusiastic individual to join our Commercial team as a Senior Manager Claims & Club Assist. This role involves developing and overseeing strategies for managing Club Marine Claims and Club Assist services, aligning initiatives with business and customer goals, and ensuring targets are met. The focus is on improving operational efficiency, enhancing customer satisfaction, and building strong relationships with stakeholders.
You'll be responsible for:
-
Ensure Claims & Club Assist business plans, strategies and processes align with and consistently support the ongoing development, profitability, and success of Club Marine, including shaping and leveraging best practice.
-
Develop and implement a proactive and compliant claims process for the management of Pleasure craft claims that is in line with or better than regulatory, industry& enterprise requirements, and gains or maintains efficiency &effectiveness benefits in business operations and customer service.
-
Establish and implement initiatives to minimise costs (including claims management expenses) while maintaining acceptable internal and external service levels.
-
Supervise the selection and subsequent performance of external claims service providers and ensure they are compliant with all applicable regulatory requirements.
-
Ensure customer complaints are resolved to conclusion for the benefit of customers and the business, to support customer satisfaction, service improvements and team development.
-
Ensure team is compliant with all regulatory, legislative, and internal compliance obligations, and effective systems and processes are in place, including ongoing monitoring and reporting.
-
Accountable for the obligations, risks and relevant controls that relate to the Claims & Club Assist business unit and associated processes.
-
Lead claims programs that support customer centricity, developing key relationships and partnerships with our customers, intermediaries, and the Regulator to achieve current and future contractual obligations.
Important to your success:
-
Extensive experience in claims management and demonstrated ability to lead, coach and empower people to develop individual and team potential.
-
Recent experience in a senior leadership role with proven ability to foster cross functional awareness and collaboration, ensuring individual business objectives and people performance are aligned to organisational strategy, processes, and values.
-
Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
-
Proven ability to articulate a customer centric culture and exemplify behaviours at all levels of the organisation.
-
Demonstrates in-depth understanding of strategy development and can work with multiple teams to align department strategy with organisational vision, translating vision to action to achieve desired results.
-
Comprehensive understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation.
-
Demonstrated evidence of ability to partner effectively with business leaders and establish strong professional relationships across the enterprise.
-
Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.
What's on offer?
-
Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
-
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
-
An employer that is committed to supporting your work/life balance and is always open to conversations about flexible working.
-
Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
-
Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
-
Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
-
The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Us
Club Marine Insurance is proud to be a supporter of Australian boaters. As Australia’s largest provider of boat insurance, we’re also proud to say that we’ve been protecting the insurance needs of Australian boaters for more than 50 years. Underwritten by Allianz, one of Australia’s largest general insurers, we’re not just for the boating community, we’re actively part of it as supporters of yacht clubs, fishing tournaments, boat shows, regattas and volunteer marine groups.
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
-
Senior Claims Manager
2 weeks ago
Melbourne, Victoria, Australia Suncorp Group Full timeAbout the RoleWe are seeking an experienced Senior Claims Specialist to join our team at Suncorp Group. As a Senior Claims Specialist, you will be responsible for providing strategic oversight over a portfolio of complex and high-value claims within professional indemnity and financial lines and public liability claims.Key ResponsibilitiesClaims Portfolio...
-
Senior Claims Manager
4 days ago
Melbourne, Victoria, Australia Gallagher Full timeAbout the RoleWe are seeking a highly skilled Senior Case Manager to join our team at Gallagher Bassett. As a Senior Case Manager, you will be responsible for the management of a portfolio of claims under the WIRC Act, with a primary focus on proactive claims management service for all customers.The successful candidate will have a strong knowledge of the...
-
Senior Claims Manager
6 days ago
Melbourne, Victoria, Australia Gallagher Bassett Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Case Manager to join our team at Gallagher Bassett. As a Senior Case Manager, you will be responsible for the management of a portfolio of claims under the WIRC Act, with a focus on proactive claims management services for all customers.The successful candidate will have a strong knowledge...
-
Senior Claims Manager
2 days ago
Melbourne, Victoria, Australia Gallagher Bassett Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Case Manager to join our team at Gallagher Bassett. As a Senior Case Manager, you will be responsible for the management of a portfolio of claims under the WIRC Act, with a primary focus on proactive claims management services for all customers.The successful candidate will have a strong...
-
Senior Claims Manager
2 weeks ago
Melbourne, Victoria, Australia Gallagher Bassett Full timeAbout the RoleGallagher Bassett is seeking a highly skilled Senior Case Manager to join our team in Melbourne. As a Senior Case Manager, you will be responsible for the management of a portfolio of claims under the Workers Insurance and Rehabilitation Act (WIRC Act).Key Responsibilities:Manage a portfolio of claims under the WIRC Act, with a focus on...
-
Senior Claims Manager
22 hours ago
Melbourne, Victoria, Australia EML Australia Full timeAbout the RoleEML Australia is a leading provider of workers compensation and personal injury claims management services. We are seeking a highly skilled and experienced Senior Claims Manager to join our team in Melbourne.As a Senior Claims Manager, you will be responsible for proactively and effectively managing end-to-end workers compensation claims,...
-
Senior Claims Manager
2 weeks ago
Melbourne, Victoria, Australia EFinancialCareers Ltd. Full timeAbout the Role:EFinancialCareers Ltd. is a leading provider of financial services and solutions. We are seeking a highly skilled and experienced Senior Claims Manager to join our team in Melbourne.Job Summary:The Senior Claims Manager will be responsible for proactively and effectively managing end-to-end workers compensation claims, including disability...
-
Claims Advocacy Senior Manager
1 week ago
Melbourne, Victoria, Australia AU002 Marsh Pty Ltd_AU Full timeJob Title: Senior Claims Advocate - Complex Claims ManagementAbout the Role:We are seeking an experienced Senior Claims Advocate to join our team in Australia. As a Senior Claims Advocate, you will be responsible for managing a complex portfolio of claims with high exposure across multiple jurisdictions, adhering to authority levels within the Short Tail...
-
Claims Advocacy Senior Manager
1 week ago
Melbourne, Victoria, Australia AU002 Marsh Pty Ltd_AU Full timeJob Title: Senior Claims Advocate - Complex Claims ManagementAbout the Role:We are seeking an experienced Senior Claims Advocate to join our team in Australia. As a Senior Claims Advocate, you will be responsible for managing a complex portfolio of claims with high exposure across multiple jurisdictions, adhering to authority levels within the Short Tail...
-
Senior Claims Manager
1 week ago
Melbourne, Victoria, Australia Gallagher Full timeAbout the RoleThe Senior Case Manager will be responsible for the management of a portfolio of claims under the WIRC Act, focusing on proactive claims management services for all customers. This role requires strong working relationships with aligned employers to achieve sustainable claims outcomes for their injured workers and business.Key...
-
Claims Advocacy Senior Manager
6 days ago
Melbourne, Victoria, Australia AU002 Marsh Pty Ltd_AU Full timeJob Title: Senior Claims AdvocateWe are seeking an experienced Senior Claims Advocate to join our team at AU002 Marsh Pty Ltd_AU. As a Senior Claims Advocate, you will be responsible for managing complex claims across Australia, providing technical direction and coaching to the Claims team, and developing and overseeing claims resolution strategies.Key...
-
Senior Claims Manager
2 weeks ago
Melbourne, Victoria, Australia Gallagher Full timeAbout the RoleThe Senior Claims Manager is responsible for the management of a portfolio of claims under the Workers Insurance and Rehabilitation Conference (WIRC) Act. The primary focus is on proactive claims management services for all customers. Due to growth, we currently have a permanent full-time position available with a flexible hybrid approach,...
-
Senior Claims Manager
3 days ago
Melbourne, Victoria, Australia Employers Mutual Full timeAbout the RoleEML is a leading provider of workers compensation and personal injury claims management services. Our goal is to deliver exceptional support to our customers during their return-to-work journey.We are seeking a highly skilled Senior Claims Manager to join our team in Melbourne. As a key member of our team, you will be responsible for...
-
Senior Manager Claims Specialist
4 days ago
Melbourne, Victoria, Australia Ensure Recruitment Full time{"title": "Senior Manager Claims", "description": "Job SummaryEnsure Recruitment is seeking a highly skilled Senior Manager Claims to join our team. As a key member of our financial lines claims team, you will be responsible for managing, upskilling, and coaching a high-performing team to achieve exceptional results.Key ResponsibilitiesDevelop and implement...
-
Senior Liability Claims Manager
2 weeks ago
Melbourne, Victoria, Australia Ensure Recruitment Full timeAbout the RoleWe are seeking a highly skilled Senior Liability Claims Leader to join our team at Ensure Recruitment. As a Senior Liability Claims Leader, you will be responsible for managing liability claims, working with technical and complex claims, and supporting team members in their development.Key Responsibilities:Manage liability claims from inception...
-
Senior Liability Claims Manager
1 week ago
Melbourne, Victoria, Australia Ensure Recruitment Full time{"title": "Senior Liability Claims Leader", "description": "About the RoleWe are seeking a highly skilled Senior Liability Claims Leader to join our team at Ensure Recruitment.The successful candidate will have a strong background in managing liability claims, with experience in dealing with technical and complex claims, some of which may be litigated.Key...
-
Senior Liability Claims Manager
2 weeks ago
Melbourne, Victoria, Australia Ensure Recruitment Full timeAbout the RoleWe are seeking a highly skilled Senior Liability Claims Leader to join our team at Ensure Recruitment. As a Senior Liability Claims Leader, you will be responsible for managing liability claims, working with technical and complex claims, and supporting team members in their development.Key Responsibilities:Manage liability claims from inception...
-
Senior Claims Manager
2 weeks ago
Melbourne, Victoria, Australia Employers Mutual Management Pty Ltd Full timeAbout Employers Mutual Management Pty LtdWe are a leading Workers Compensation and Personal Injury Claims Management business, dedicated to helping people get their lives back through ongoing support during their return-to-work journey. Our goal is to provide exceptional service and support to our customers, while fostering a learning culture that allows us...
-
Senior Claims Consultant
1 week ago
Melbourne, Victoria, Australia Collaw Full time{"h1": "Senior Claims Consultant Opportunity at Collaw", "p": "Collaw is seeking a highly skilled Senior Claims Consultant to join its Claims Team. As a Senior Claims Consultant, you will be responsible for managing a portfolio of mainly liability claims, providing information and responses to stakeholders, and working closely with underwriters, brokers,...
-
Senior Claims Specialist
5 days ago
Melbourne, Victoria, Australia Collaw Full timeAbout the RoleWe are seeking a highly skilled Senior Claims Consultant to join our team at Sportscover. As a Senior Claims Consultant, you will be responsible for managing a portfolio of mainly liability claims, providing information and responses to stakeholders, and working closely with underwriters, brokers, claimants, and solicitors.Key...
