Senior Manager Claims
2 months ago
Senior Manager Claims & Club Assist - Club Marine | Victoria Bayside and Melbourne CBD
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Melbourne CBD with relocation to Victoria Bayside
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Full-time permanent opportunity with great staff benefits
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Hybrid and Flexible working arrangements
Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. We’ve been providing an outstanding boat insurance claims service to boaties of all kinds for more than 50 years. When you work at Allianz, your part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.
We are looking for a dynamic and enthusiastic individual to join our Commercial team as a Senior Manager Claims & Club Assist. This role involves developing and overseeing strategies for managing Club Marine Claims and Club Assist services, aligning initiatives with business and customer goals, and ensuring targets are met. The focus is on improving operational efficiency, enhancing customer satisfaction, and building strong relationships with stakeholders.
You'll be responsible for:
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Ensure Claims & Club Assist business plans, strategies and processes align with and consistently support the ongoing development, profitability, and success of Club Marine, including shaping and leveraging best practice.
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Develop and implement a proactive and compliant claims process for the management of Pleasure craft claims that is in line with or better than regulatory, industry& enterprise requirements, and gains or maintains efficiency &effectiveness benefits in business operations and customer service.
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Establish and implement initiatives to minimise costs (including claims management expenses) while maintaining acceptable internal and external service levels.
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Supervise the selection and subsequent performance of external claims service providers and ensure they are compliant with all applicable regulatory requirements.
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Ensure customer complaints are resolved to conclusion for the benefit of customers and the business, to support customer satisfaction, service improvements and team development.
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Ensure team is compliant with all regulatory, legislative, and internal compliance obligations, and effective systems and processes are in place, including ongoing monitoring and reporting.
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Accountable for the obligations, risks and relevant controls that relate to the Claims & Club Assist business unit and associated processes.
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Lead claims programs that support customer centricity, developing key relationships and partnerships with our customers, intermediaries, and the Regulator to achieve current and future contractual obligations.
Important to your success:
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Extensive experience in claims management and demonstrated ability to lead, coach and empower people to develop individual and team potential.
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Recent experience in a senior leadership role with proven ability to foster cross functional awareness and collaboration, ensuring individual business objectives and people performance are aligned to organisational strategy, processes, and values.
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Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
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Proven ability to articulate a customer centric culture and exemplify behaviours at all levels of the organisation.
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Demonstrates in-depth understanding of strategy development and can work with multiple teams to align department strategy with organisational vision, translating vision to action to achieve desired results.
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Comprehensive understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation.
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Demonstrated evidence of ability to partner effectively with business leaders and establish strong professional relationships across the enterprise.
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Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.
What's on offer?
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Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
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A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
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An employer that is committed to supporting your work/life balance and is always open to conversations about flexible working.
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Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
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Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
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Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
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The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Us
Club Marine Insurance is proud to be a supporter of Australian boaters. As Australia’s largest provider of boat insurance, we’re also proud to say that we’ve been protecting the insurance needs of Australian boaters for more than 50 years. Underwritten by Allianz, one of Australia’s largest general insurers, we’re not just for the boating community, we’re actively part of it as supporters of yacht clubs, fishing tournaments, boat shows, regattas and volunteer marine groups.
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
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