Technical Account Manager
2 weeks ago
What you'll do
Build and maintain strong, trusted relationships with key stakeholders at assigned accounts. Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle. Understand customer goals, business needs, and technical environments to deliver tailored solutions. Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues. Proactively identify and resolve potential issues by monitoring performance and client needs. Coordinate with internal technical teams (such as engineering, support, and product) to address complex issues and ensure successful outcomes. Project & Account ManagementProvide regular reports and updates on project status, performance metrics, and potential improvements. Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimizing disruption. Educate customers on new product features, best practices, and product optimizations to ensure adoption and value realization. Act as a product advocate, gathering client feedback to influence product roadmap decisions. Conduct regular technical reviews and training sessions to ensure clients are maximizing the potential of our solutions. Risk Management & EscalationIdentify risks within client accounts and develop mitigation strategies. Act as the escalation point for critical issues and coordinate with cross-functional teams to resolve them promptly. Monitor customer satisfaction levels and proactively address any issues or risks to customer success.
What you'll need
3+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, or similar. Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments. Strong technical background, with knowledge of [, cloud computing, APIs, databases, Python, Django, etc]. Ability to understand complex technical concepts and translate them into actionable insights for clients. Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt solutions. Analytical mindset with attention to detail and a proactive approach to identifying and solving problems. Customer and quality focus; highly effective at building and improving relationships. Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities with a problem-solving, client-centric mindset. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).-
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