Technical Account Manager
3 days ago
This is a unique opportunity to join Deputy as a Technical Account Manager, working with a leading company in AU. The role involves ensuring seamless technical assistance and project delivery, working closely with global teams to resolve customer and employee challenges.
This is a pivotal role in the company's continued growth and success. The right candidate will have excellent communication skills, follow-up skills, and the ability to collaborate across functions.
Key Responsibilities:
- Act as a key intermediary between Support, Delivery Services, and Engineering teams
- Prioritise and triage custom work inquiries
- Provide technical solutions for custom work requests
- Build and maintain strong relationships with key customer contacts
- Support Senior Technical Account Managers in creating reference materials and problem/solution slides
- Contribute to the continuous improvement of processes and procedures
Requirements:
- Excellent written and verbal communication skills
- Strong follow-up skills and the ability to collaborate across functions
- Adaptability and flexibility to manage changing priorities
- Prior experience in technical support and application troubleshooting
- Effective team player with experience working across departments and with various stakeholders
Employee Perks:
- Ownership in the company via Share Options
- Paternity/Maternity Leave Policies
- Flexible Remote-First Work Policy
- Company-wide Development & Coaching
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