Technology Domain Owner

2 months ago

Sydney, Australia Westpac Group Full time
  • Permanent Role
  • Hybrid and Sydney based

How will I help?

Technology Domain Owner is a role in Technology Operations responsible for all aspects of the Business Village Technology (Strategy, Business Engagement, Discovery, risk, finance and Innovation)

This role will lead Transformation Engineering for Group Operations Transformation and be single point of contact of all technology needs for the programs in Group Operations.

You will join Group Operations Technology to partner with CCS (Customer & Corporate Services) Business, focusing on Simplification, Digitisation, and Automation. You’ll work closely with business project teams, the CTO, and solution providers across Group Tech, while also engaging with technology and operations risk teams. The ideal candidate will balance strategic transformation plans with immediate business needs to propose Appian-aligned solution designs.

  • Roadmap Alignment: Define and oversee the technical roadmap for the platform ecosystem, ensuring that all applications and systems align with the broader technical and business strategies. 
  • Performance Management: Take ownership of the solution's performance within the domain, ensuring that systems are scalable, efficient, and meet operational KPIs. Continuously optimise performance and remove bottlenecks.
  • Licensing and OPEX Management: Specific to the projects/initiatives to be delivered by the Release Train, oversee the management of software licensing and operational expenses (OPEX) focusing on enabling an effective support model (L1, L2 and L3 support), reducing costs and optimising resource utilisation.
  • Capability Building and Talent Development: Own the development of technical capabilities by identifying skill gaps, establishing learning paths, and ensuring the right mix of technical expertise is available across squads. Encourage upskilling in new technologies and frameworks through training programs, certifications, and knowledge-sharing initiatives.
  • Alignment with Enterprise Standards: Ensure all technology team members adhere to the organisation’s software engineering standards, best practices, and architectural guidelines. 
  • Culture of Engineering Excellence: Promote a mindset of engineering excellence within the chapter. This includes adopting modern engineering practices such as Test-Driven Development (TDD), Continuous Integration/Continuous Deployment (CI/CD), automation, and security by design. 
  • Performance Management and Feedback: Establish clear performance metrics for all Technology team members, focusing on technical contributions, collaboration, and innovation. Provide continuous feedback through regular 1:1s, coaching, and mentoring to help team members grow and succeed in their roles. 
  • Work with the CPO and through the PO Sync to influence the prioritisation of features: Champion the product backlog for Technology e.g. Tech debt, platform stability, ensuring that features are prioritised based on business value, customer feedback, and technical dependencies. 
  • Bridge Business and Technical Teams: Act as a liaison between business stakeholders and the Technology team (engineers, solution designers) to ensure mutual understanding of requirements and technical feasibility.
  • Software Engineering Lifecycle (SELC): Work with the technology organisation and other stakeholders to ensure alignment to the Software Engineering Lifecycle (SELC) process, ensuring that the Release Train is meeting its commitments to SELC through active management.

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

To be successful in this role, we are looking for a highly motivated and driven individual with: 

  • Extensive experience in operations and process automation.
  • Essential experience in leading DevSecOps, system integration design, and engineering across enterprise applications and integrations.
  • Proven leadership and stakeholder management skills.
  • Strong knowledge and experience in enterprise architecture.
  • Excellent communication skills.
  • Experience in financial services is advantageous.

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au.

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