Customer Success Manager

4 months ago

Darwin, Australia NEC IT Solutions Australia Pty Ltd Full time

About the role

Become a key player at NEC by driving, delivering, and leading our Managed Services for a government client. As the Senior Account Delivery Manager, you will be the primary liaison between the customer and NEC, ensuring the overall delivery and performance of IT Network Services. You’ll work closely with the customer to resolve any service issues and report on performance. Your responsibilities include managing service delivery to fulfill contractual commitments and implementing continuous improvements.

In this role, you will ensure that our IT services align with the customer's IT strategy, goals, and objectives while delivering services in a timely and cost-effective manner.

About you

Extensive experience leading and managing technical teams in an IT managed services environment. Strong experience in relationship management, working collaboratively with enterprise customers. Previous experience in IT network infrastructure environments. Excellent problem-solving skills to lead teams in troubleshooting and quickly resolving delivery issues. Experience in providing support, supervising staff, and mentoring in tech support and service delivery. Ensure customer infrastructure and services meet predefined SLAs and are fully operational. Oversee daily IT operations and service delivery. Manage change initiatives to ensure system availability, performance, and reliability. Facilitate meetings to enhance team performance, service, and product quality. Control finances, including accurate forecasting and budget management. Communicate efficiently and accurately with the Account Manager. Research and implement best practices, ensuring adherence to policies and procedures.

Qualifications Preferred:

ITIL Service Delivery  Degree in Business or Management

What’s in it for you?  

Enjoy bonus and wellness days after your first 6 months at NEC Discounted health insurance through corporate partners Access great discounts, vouchers, movie tickets, and deals from various retail, entertainment, and travel providers 14 weeks of paid parental leave Up to 4 paid volunteer days per year Option to purchase additional leave Free confidential counseling for employees and immediate family members via our employee assistance program Salary sacrificing options (car leasing, superannuation, etc.) Health and wellbeing programs, and more

Our Purpose  

At NEC, we aim to create social values of safety, security, fairness, and efficiency to foster a more sustainable world where everyone can reach their full potential.

About NEC  

NEC has a long history of combining humanity and technology with a vision to create a brighter future. We are dedicated to your personal and professional development, offering access to an on-demand learning portal, a comprehensive Health & Wellbeing program, and opportunities to volunteer for our CSR activities. Our benefits include generous leave options and access to our Rewards Gateway for great discounts on tech, food, and lifestyle products.

NEC is an equal opportunity employer that welcomes and encourages applications from all backgrounds, communities, and industries. We are committed to maintaining a diverse and supportive environment, so we can thrive together

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