Customer Relationship Manager

2 months ago

Parramatta, Australia Credit Corp Full time
  • Parramatta CBD location, a short walk from the station and local shops and eateries
  • No weekends or late nights Monday – Friday 8:30AM – 5:00PM
  • No collections experience required Supportive training and career progression + gain a Cert III in Financial Services

Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. Our core business specialises in debt purchase and debt collection services and we’re committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve their credit standing over time while ensuring they can remain active in the community.

About your new role
As a Customer Relationship Manager, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances. Our lucrative uncapped bonus scheme rewards near target achievement and our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.

What your new job involves

  • Manage outstanding accounts from Australia’s largest institutions
  • Making and receiving high volume outbound/inbound calls
  • Investigations to locate and establish contact with our customers
  • Build and establish relationships with customers with rapport and trust
  • Creating positive outcomes by negotiating repayment solutions
  • Problem solving and objection handling

What we can offer you

  • 3 Salary reviews in your first 18 months + earn uncapped bonuses
  • Flexible hybrid work opportunities considered in as early as 6 months (2 days office, 3 days WFH)
  • Fully paid training with continued support and coaching leading to growth towards promotion opportunities
  • Gain a Certificate III in Financial Services
  • Perks and discounts through our employee benefits platform
  • Free membership and competitive rates with our Car Share partner and Novated Leasing options
  • Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
  • Paid volunteer days
  • Purchase additional annual leave
  • Regular team engagement events
  • ‘Dress For Your Day’ from smart casual to business attire
  • End-of-Trip Facilities available for bicycle storage and showers

Who you are
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? Collections experience isn’t required as we provide training with continued support and coaching. The majority of our leaders once began in this same role

  • Experience in a call centre, hospitality, tourism, retail, sales or similar industries
  • Excellent communication skills (both written and verbal)
  • Persistence and resilience to have challenging conversations
  • Ability to negotiate will be highly desirable
  • Share a passion for results and a target driven environment
  • A natural problem solver and solution provider
  • Basic computer literacy skills
  • A desire to learn and take on feedback

Essential Criteria

  • Must be available to work permanent full-time, Monday – Friday 8:30AM – 5:00PM

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Parramatta 2150

  • Customer Relationship Manager

    3 weeks ago

    Parramatta, New South Wales, Australia Credit Corp Full time

    About the RoleCredit Corp is seeking a highly motivated and results-driven Customer Relationship Manager to join our team. As a key member of our customer service team, you will be responsible for managing outstanding accounts from Australia's largest institutions, making and receiving high-volume outbound/inbound calls, and building and establishing...

  • Relationship Manager

    5 months ago

    Parramatta, Australia St.George Full time

    Relationship Manager opening in our St. George Commercial Bank - Work with a Specialist portfolio of Professional services clients - Sydney CBD or Parramatta based **How will I help?** St. George Commercial Banking supports Australian industry through a network of professional bankers, specialists, and support teams, and we’re committed to offering deep...

  • Customer Relationship Specialist

    5 months ago

    Parramatta, Australia Complete Credit Solutions Full time

    Full time permanent opportunity in Parramatta - Entry level role - full training and support provided - Lots of career progression and development for the right people! Are you passionate about customer service, have a knack for thinking outside the box and are resilient in nature? We are growing, and this role might be the perfect fit for those looking for...

  • Assistant Relationship Manager

    2 months ago

    Parramatta, Australia Westpac Full time

    Assistant Relationship Manager position within Westpac Commercial - Parramatta based with flexible work arrangements **How will I help?** Rock-solid relationships are at the heart of every Commercial banking decision we make. In this strategic role you’ll work closely with Senior Relationship Managers & Relationship Directors in a diversified and...

  • Customer Relationship Specialist

    5 months ago

    Parramatta, Australia Complete Credit Solutions Full time

    Previous call centre experience will be advantageous - Full training and support + career development opportunities - Perfect for those who enjoy investigating and lateral thinking Have a knack for thinking outside the box? Love helping customers and enjoy a good challenge? Complete Credit Solutions' (CCS) mission is to provide better financial outcomes to...

  • Customer Relationship Ambassador

    6 days ago

    Parramatta Park, Queensland, Australia Dental Corporation Full time

    About the RoleWe are seeking a talented individual to join our team as a Customer Value Specialist. In this role, you will be responsible for providing exceptional customer service and delivering health solutions that meet their needs.Key ResponsibilitiesProvide individual recommendations of health and wellbeing products based on customer needs, showcasing...

  • Client Relationship Manager

    1 month ago

    Parramatta, New South Wales, Australia Randstad Full time

    About the RoleWe are seeking a highly motivated and results-driven Client Relationship Manager to join our team at Randstad. As a key member of our sales team, you will be responsible for driving business growth by engaging with existing and potential clients through phone calls to identify new opportunities in lending, refinancing, asset finance, and...

  • Corporate Relationship Manager

    3 days ago

    Parramatta Park, Queensland, Australia Aon Full time

    At Aon, we are seeking a talented Corporate Relationship Manager to join our Aon Affinity team. As a key member of our team, you will be responsible for managing a portfolio of corporate clients, providing insurance solutions and services to meet their needs. This is an exciting opportunity to grow your Insurance Broking career and work with a diverse range...

  • Credit Bureau Vendor Relationship Manager

    7 months ago

    Parramatta, Australia HSBC Full time

    -Job description Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Client Relationship Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Randstad Full time

    About the RoleYour new company is a leading financial institution in Australia, dedicated to delivering exceptional customer service and career development opportunities.As a Client Relationship Manager, you will drive business growth by engaging with existing and potential clients through phone calls to identify new opportunities in lending, refinancing,...

  • Relationship Manager, Commercial Banking

    4 weeks ago

    Parramatta, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking an experienced Commercial Banking professional to join our team in Parramatta CBD. As a Relationship Executive, you will be responsible for managing a diversified client base and providing full Business & Commercial Banking solutions.Our Commercial Banking teams are proud to support a range of medium to large sized businesses...

  • Relationship Manager, Commercial Banking

    4 weeks ago

    Parramatta, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking an experienced Commercial Banking professional to join our team in Parramatta CBD. As a Relationship Executive, you will be responsible for managing a diversified client base and providing full Business & Commercial Banking solutions.Our Commercial Banking teams are proud to support a range of medium to large sized businesses...

  • Commercial Banking Relationship Manager

    2 weeks ago

    Parramatta Park, Queensland, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking an experienced Commercial Banking Relationship Manager to join our team in Parramatta CBD. As a key member of our Commercial Banking team, you will be responsible for building and maintaining relationships with our diversified client base, providing full Business & Commercial Banking solutions.Key ResponsibilitiesDevelop and...

  • Senior Commercial Banking Relationship Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking an experienced Commercial Banking Relationship Manager to join our team in Parramatta CBD. As a key member of our Commercial Banking team, you will be responsible for building and maintaining relationships with our diverse client base, providing full Business & Commercial Banking solutions.Key ResponsibilitiesDevelop and execute...

  • Customer Service Manager

    2 weeks ago

    Parramatta, Australia 4C Recruitment Solutions Full time

    Opportunity to join well regarded company specialising in providing medication management solutions to the aged care sector. In your role you will be report directly to the Operations Manager as you take responsibility for managing a small team. This is a hands on leadership role. Key Responsibilities include:  Build and manage relationships with...

  • Managers Customer Foundation and Proactive Customer

    5 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 62379- We are currently looking to fill two (2) temporary, up to 12 months, full-time vacancies within our Customer Foundation and Proactive Customer Management teams across Estate Management. - We are also looking to establish a talent pool to fill future ongoing and temporary...

  • Digital Relationships Specialist

    4 months ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced Digital Relationships Specialist to join our team.- This is an opportunity to work with an essential organisation creating a more sustainable future for the state.- This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to...

  • Manager, Proactive Customer Management

    5 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 65418- Ongoing full-time vacancy. 35 hours per week. - Location: Parramatta. Flexible and hybrid working options available. - Clerk Grade:9/10. Salary $120,859 to $133,183 plus superannuation and annual leave loading. **About us** At NSW Trustee & Guardian, we protect, promote and...

  • Manager, Customer Foundations

    1 month ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 70184**Manager, Customer Foundation - NSW Trustee and Guardian** - Ongoing full-time vacancy. - 35 hours per week. - Location: Parramatta. Flexible and hybrid working options available. - Clerk Grade: 9/10. Base salary $120.859p.a. to $133,183 p.a. plus superannuation and annual leave...

  • Customer Insights Research Manager

    3 weeks ago

    Parramatta, New South Wales, Australia Future You Full time

    Customer Insights Research ManagerFuture You is seeking an experienced Customer Insights Research Manager to join our team in Parramatta. As a key member of our research team, you will be responsible for leading the design, setup, and delivery of customised market research projects.Key Responsibilities:Lead end-to-end delivery of market research projects,...