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SuccessFactors Support Manager-12 months FTC

3 months ago

Sydney, Australia Deloitte Full time

Job Requisition ID:  35830 

Work in a highly innovative and transformative business Mentoring, growth and training – receive support and coaching to progress your career Preventive and supportive mental health initiatives

What will your typical day look like?

You will manage BAU, managing business requirements, building relationships and problem solving.

You will be responsible for:

You will be responsible for overseeing the successful support, maintenance, and enhancement of SuccessFactors HR systems for Deloitte internal environment. Collaborate with business stakeholders and end-users to understand their requirements and priorities. You will lead a team of professionals and collaborate with various stakeholders to ensure the effective utilisation of SuccessFactors applications to meet the business needs. Manage the daily stand-up, backlog refinement meetings, sprint review, sprint planning and retro sessions. Manage triage and support of all HR systems tickets, requests and enhancements. Manage SuccessFactors half yearly releases to ensure effective leverage of enhancements and new features. Provide guidance to Development team on system configurations, customisations, integrations, and troubleshooting. Enforce governance processes and standards for SuccessFactors development, deployment, and maintenance.

About the team
The Information Technology Services group is committed to providing world class and innovative technology support services. We are seeking to fill the role of a Support Manager.

Enough about us, let’s talk about you.
You are someone with:

A strong understanding of HR systems and HR processes across the whole employment lifecycle. In-depth knowledge of SuccessFactors applications and their integrations with other modules. Proven experience (8+ years) in a similar role overseeing SuccessFactors support, maintenance, and enhancements. Must have knowledge of Employee Central & Recruiting Nice to have knowledge of Onboarding or Succession and Calibration Strong team management skills, system support and maintenance experience. Proven ability to liaise with stakeholders at all levels and articulate solutions. Excellent communication and interpersonal skills. Ability to think outside the box and be proactive.