Payments Solutions Officer

3 months ago

Sydney, Australia Hatch Full time

** This role is at Brighte (not for Hatch)**

Hatch is supporting Brighte to find a great Payments Solutions Officer - 12 Month FTC to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Brighte.

**About the role at Brighte**

Customer service is a key focus within the collections team at Brighte, known as Payment Solutions. We are seeking an experienced Collections Officer (Payment Solutions Officer) who will always strive to deliver an excellent outcome for our customers and the business. Reporting to the Payments Solutions Manager, you will be responsible for the implementation of Brighte’s strategy for resolving overdue accounts in our fast paced and results driven team.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Brighte.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $90,000.00 per year

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