Service Advisor

3 weeks ago

Port Melbourne, Australia Dutton Automotive Full time
Job Description

We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker.  Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and prioritising is a must  

Tasks and responsibilities will include:

  • Meet and greet clients as the first point of contact for the Service Workshop.
  • Follow manufacturer and warranty policies effectively and efficiently.
  • Plan, direct, monitor, and control job repairs for retail and internal clients.
  • Co-ordinate daily service appointments and manage client expectations.
  • Meet workshop service KPIs.
  • Ensure customer satisfaction is achieved on a daily basis by providing excellent service.
  • Take bookings for clients via email, phone, or face to face.
  • Prepare Repair Orders for all client bookings.
  • Liaise with the workshop to ensure clients are kept updated regarding the status of services/repairs.
  • Promptly invoicing clients.
  • Coordinate statutory warranties for internal repairs via the State Workshop Manager.

Qualifications

Previous experience in a Service Advisor role within a prestige dealership is favorable and ideally you will also have the proven abilities in the following:

  • Exceptional phone manner.
  • Positive, and a can-do attitude.
  • Self-motivated and well organised.
  • Proficient computer skills/knowledge.
  • Able to work autonomously and in a team environment.
  • Strong verbal and written communication skill.
  • Willingness to learn and grow.


Additional Information

  • Work with Australia’s largest, preeminent dealer in the used car segment.
  • Access to a fully funded Employee Assistance Program to support you and your family.
  • A day off for your birthday
  • Family fun days, across the country

This is a unique career opportunity for someone who wants to make a significant difference. We will invest and support you to grow and fast track your career. 

Our values are built on:

  • Customer Centricity
  • Integrity, Trust & Respect
  • Adaptability & Courage
  • Employee Engagement
  • Innovation
  • Ownership & Accountability

We look forward to hearing from you. Please note: if you join us and refer a friend, we will provide you an upfront bonus

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